Ratings based on 351 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Vacaville
Posted 1 May 2024
Easy check in. Covered parking in a location only for guests was very nice. Elevator very slow. Excellent breakfast, scrambled eggs and crispy bacon were very good; also had cereal, cinamon rolls, pancakes (too slow), bagels, toast, biscuits and gravy, fruit and drinks. Rooms werent very soundproof, you could hear everybody in the hallway, no matter where they were, very clearly. I'd stay again any time. Nothing was bad.
Comment from Hotel Management
2 May 2024 by Customer Care Team, Hotel Management
Dear Dana, we're delighted to hear that you found your check-in process easy and enjoyed the amenities offered during your stay, including the covered parking and wide range of breakfast options. However, we apologize for any inconvenience caused by the slow elevator and lack of soundproofing in the rooms. Your feedback is valuable, and we will address these issues to ensure a more satisfactory experience for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back to Holiday Inn Express Mountain View for another enjoyable stay.Best Regards, Holiday Inn Express Mountain View/S-Palo AltoCustomer Care Team
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
16 Apr 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 9 Apr 2024
Friendly staff
Comment from Hotel Management
10 Apr 2024 by Customer Care Team, Hotel Management
Hi Roy, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our friendly services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at Holiday Inn Express Mountain View with the finest of our amenities and resources!Best Regards, Holiday Inn Express Mountain View/S-Palo AltoCustomer Care Team
by A verified traveler
Posted 24 Mar 2024
Good service
Comment from Hotel Management
25 Mar 2024 by Customer Care Team, Hotel Management
Dear Sabas, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards, Holiday Inn Express Mountain View/S-Palo AltoCustomer Care Team
by A verified traveler
Posted 25 Feb 2024
Comment from Hotel Management
21 Mar 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 21 Feb 2024
Older but building but modernized and comfortable.
Comment from Hotel Management
22 Feb 2024 by Customer Care Team, Hotel Management
Dear Shelby, thank you for staying with us and taking the time to review your visit. We intend for our guests to experience bliss and peace and successfully meet their expectations at Holiday Inn Express Mountain View. It was a pleasure to host you as our guest, and it makes us happier to get the best rating for our modernized and comfortable accommodation facilities. We're delighted to know that you thoroughly enjoyed your stay with us, and we look forward to you revisiting us for a beautiful vacation.Best Regards, Holiday Inn Express Mountain View/S-Palo AltoCustomer Care Team
by A verified traveler
Posted 21 Jan 2024 on Orbitz
Thank you!!!🙏
Comment from Hotel Management
22 Jan 2024 by Customer Care Team, Hotel Management
Dear Mauricio, thank you for letting us know you had a great stay at Holiday Inn Express Mountain View. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards, Holiday Inn Express Mountain View/S-Palo AltoCustomer Care Team
by A verified traveler
Posted 10 Jan 2024
Comment from Hotel Management
11 Jan 2024 by Customer Care Team, Hotel Management
Hey Humberto, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at the Holiday Inn Express Mountain View!Best Regards, Holiday Inn Express Mountain View/S-Palo AltoCustomer Care Team
by A verified traveler
Posted 29 Dec 2023
Great quiet place
Comment from Hotel Management
30 Dec 2023 by Customer Care Team, Hotel Management
Dear Gabriel, many thanks for your glowing review of our hotel. At Holiday Inn Express Mountain View, we take great pleasure in making our guests comfortable from the get-go. We are super excited to hear your beautiful praises of our lovely property. Our mission is to deliver immense value to each guest, and it sounds like you had a fantastic experience with us. We are thrilled to host you at our humble establishment and would love to serve you on every trip you take to Mountain View!Best Regards, Holiday Inn Express Mountain View/S-Palo AltoCustomer Care Team
