Ratings based on 969 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
Quiet and staff was friendly
Comment from Hotel Management
25 May 2024 by Manager, Hotel Management
Hello Caroline,We are delighted to hear that you found our hotel to be peaceful. Our team takes pride in providing exceptional service to all our guests. Should you have any future concerns or feedback, feel free to reach out to our management team directly.
by A verified traveler
Posted 18 May 2024
Wonderful staff, very convenient, absolutely fantastic team
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Tamara,We are pleased to hear that our staff and team exceeded your expectations during your stay. We strive to provide exceptional service and convenience to all our guests. Your kind words are truly appreciated, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 11 May 2024
Musty, damp.
Comment from Hotel Management
13 May 2024 by Manager, Hotel Management
Hello David, We are sorry to hear about your experience. Your feedback is valuable to us as we constantly strive to improve our guests' stay. For any future concerns, please do not hesitate to reach out to our management team directly.
by A verified traveler
Posted 11 May 2024
Very dirty and it smelled. Cable TV didn’t work either
Comment from Hotel Management
11 May 2024 by Manager, Hotel Management
Hello Gregg,We apologize for any inconvenience you experienced during your stay. Please feel free to reach out to our management team for further assistance on these matters.
by A verified traveler
Posted 10 May 2024
It was an average hotel for the area. Was kind of bothered that i had to check in through a kiosk. The room was average, nothing special. The bathrooms were nice. The bed was fine but the pillows were odd.
Comment from Hotel Management
11 May 2024 by Manager, Hotel Management
Hello Dan,We appreciate your feedback on your recent stay at our hotel. We aim to provide a variety of check-in options for guests' convenience. It's wonderful to hear you found the bathrooms nice. Thank you for mentioning your experience with the bed and pillows. Your comments will be shared with our team for future improvements.
by A verified traveler
Posted 8 May 2024
No service at all ! It was all computerized. Couldn’t understand the persons English on the screen so it was difficult to check in. The room was nice and clean comfortable beds. No elevator so had to drag our luggage up and down stairs
Comment from Hotel Management
10 May 2024 by Manager, Hotel Management
Hello John and Charlotte, We appreciate your feedback and apologize for any inconvenience. We're glad to hear you enjoyed our comfortable beds and clean room. Please feel free to reach out to our management team with any further comments or concerns.
by A verified traveler
Posted 22 Apr 2024
This was a comfortable and affordable stop along Interstate 64. It was quiet and we slept well. The online check-in kiosk could have been very convenient if the remote attendant had been easier to understand. That was both a factor of the foreign accent and the machine itself. But this wasn't a huge barrier. There were lots of options for gas and food at this particular interchange. We would consider staying again.
Comment from Hotel Management
25 Apr 2024 by Manager, Hotel Management
Hello Deborah, Thank you for sharing your experience with us. We're delighted to hear that you found your stay comfortable and affordable, and that you were able to rest well. We appreciate your feedback regarding the check-in kiosk and remote attendant, as we constantly strive to improve our services. It's great to know you found the location convenient for gas and food options. We look forward to welcoming you back in the future.
by A verified traveler
Posted 21 Apr 2024
Found it strange three story facility had no elevator. I’m old so may be I am just not ready to do business with a kiosk. Seems impersonal. The person on site was pleasant and helpful. The kiosk is a kiosk.
Comment from Hotel Management
23 Apr 2024 by Manager, Hotel Management
Hello Steve, Thank you for sharing your feedback with us. We appreciate your kind words about our on-site staff's service. We understand your concerns about the lack of an elevator and the kiosk system, and we will share your thoughts with our management team for their review. We hope to welcome you back in the future for an improved experience.
by A verified traveler
Posted 20 Apr 2024
Blankets were thin and I froze but other than that everything was great! Staff was nice and bed was comfy. And room was super clean.
Comment from Hotel Management
23 Apr 2024 by Manager, Hotel Management
Hello Nikki, We appreciate your feedback about the friendly staff, comfortable bed, and cleanliness of your room. We'll share your comments with our team for their recognition. It's good to know you enjoyed your stay overall.
by A verified traveler
Posted 18 Apr 2024
Seemed really clean. Breakfast was so so, but you get what you pay for.
Comment from Hotel Management
20 Apr 2024 by Manager, Hotel Management
Hello Tim,We appreciate your feedback on the cleanliness of our hotel. It's great to know you found it satisfactory. Our team will take note of your comments about breakfast. Your insights help us improve.
