Ratings based on 967 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from federalway
Posted 26 May 2024
First place i have stayed at that you could not take your food to my room, seating in the dining area was minimal(not enough). My room had 1 roll of toilet paper, 1 wash cloth, 1 clean hand towel (1 dirty), coffee pot was dirty(had to run water thew it a few times to get to run clear, coffee packets one regular (opened) and 2 decaf, only 1 packs of cream sugar packet/used(had to get from front desk), ice bucket had full length crack in bottom of bucket(had to get new one from front desk), heater/ac worked but very noisy, occupants above us on both stays were very noisy thumping and making excessive noise throught the night and morning. The chair in roon was dirty with stains(reported to front desk). Keycards quit working and had to have reprogramed. The hot tub had dead bugs in the water and had to clean out. Despite the negatives the staff corrected many of the concerns immediately. The bed was very comfortable.
by A verified traveler
Posted 25 May 2024
Using Quality Inn off College as a local center for exploring Skagit County. Planning to move and finding local resources which would determine our choices.
Thanks, Staff Great!!
by A verified traveler from Colorado Springs
Posted 24 May 2024
Asked front desk if I could simply leave a letter to mail, was told ,no.
by A verified traveler
Posted 20 May 2024
This should be renamed to the NO Quality Inn! The room was dirty, terrible bedding, smelled like tobacco even though supposedly no smoking, noisy, toilet handle didn't work, smallest bathroom I have ever seen. Just need to tear the building down it is falling apart.
by A verified traveler
Posted 17 May 2024
It's just aged and could use some real updating. The driveway needs leveled and repaved. As someone with a disability, I had to navigate around potholes in the driveway. There should be more handicap parking and handicap curb cutaways, at least one on each end of the motel and both sides.
It was an average motel, nothing bad about it but nothing great about it. It suited our needs. I do wish that motels would go back to fresh bedding and towels everyday, it's just nice after a long day to come back to a freshly made bed and clean towels.
by A verified traveler
Posted 16 May 2024
by A verified traveler
Posted 15 May 2024
Our TV wasn't working. Pretty sure the xfinity wasn't because there was signal but nothing streaming. Employee plugged & unplugging & basically said we were out of luck. The toilet seat was also loose & extremely close to the wall. The breakfast was good & the employee working there was extremely polite & accommodating. Overall stay was fine but not overly awesome.
by A verified traveler
Posted 14 May 2024
The room was okay, nothing special. The neighborhood was a bit sketchy. The breakfast was very good.
by A verified traveler from Nanaimo
Posted 2 May 2024
Nothing unique , husband called it a dump..Bugs in the bathroom .We stayed there before but never again. No curb appeal and no appeal around the office.
Comment from Hotel Management
3 May 2024 by Marlyn K General Manager , Hotel Management
Dear Valued Guest,We sincerely apologize for the less than satisfactory experience you had during your recent stay at our hotel. It is disheartening to hear about the issues you encountered, including the presence of bugs in the bathroom and your disappointment with the overall aesthetic appeal of the property.Please know that we take your feedback seriously, and we will work diligently to address the concerns you have raised to prevent similar occurrences in the future. Your loyalty as returning guests is important to us, and we regret that we have not met your expectations on this occasion.We truly value your feedback and hope to have another chance to provide you with an improved experience in the future.
by A verified traveler
Posted 26 Apr 2024
Staff wereexceptionally nice, but building is very out of date and worn down. Not very clean either. Will not go back.
Comment from Hotel Management
3 May 2024 by Marlyn , Hotel Management
Dear Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our staff exceptionally nice during your stay. However, we are disappointed to learn that you were dissatisfied with the condition of our building and the cleanliness of the property.Please accept our sincere apologies for any inconvenience these issues may have caused you. We take your comments seriously and will address them with our team to ensure improvements are made.It is always our goal to provide a positive experience for all our guests, and we regret that we fell short during your visit. We understand your decision not to return, but we hope you will reconsider and give us another opportunity to exceed your expectations in the future.Thank you for your valuable feedback.Warm regards,Marlyn Kirkpatrick- General Manager
