Ratings based on 962 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Good location. Close to food options
Comment from Hotel Management
14 Jun 2024 by Guest Relations Management, Hotel Management
Hi Keith,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.
by A verified traveler
Posted 12 Jun 2024
Was advertised on web site as having a pool. No mention that it would be outdoors and was supposedly under construction. We saw no evidence of a pool on the property. Was not impressed that it was advertised. Would have chosen a different hotel.
Comment from Hotel Management
14 Jun 2024 by Guest Relations Management, Hotel Management
Hi Joy,Thank you for taking the time to provide us with your feedback. We apologize for any confusion or inconvenience caused by the pool advertisement on our website. We understand that it is disappointing when expectations are not met, especially when it comes to amenities like a pool.We regret any frustration or inconvenience this may have caused you during your stay. We understand that this information was not clearly communicated, and we will take immediate action to rectify this issue and ensure that our website accurately reflects the current status of our amenities.We appreciate your understanding and want to assure you that we value your feedback. It is through feedback like yours that we are able to identify areas for improvement and make the necessary adjustments to enhance the guest experience.We hope that you will give us another opportunity to provide you with a more enjoyable stay in the future.If there is anything else we can assist you with, please do not hesitate to reach out to us directly.
by A verified traveler
Posted 11 Jun 2024
Great stay especially for yhe price. Budget is key ir a 4 to 5 week traveling vacation.
Comment from Hotel Management
12 Jun 2024 by Guest Relations Management, Hotel Management
Hi Eugene,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
by A verified traveler
Posted 11 Jun 2024
It was dirty. My room was a nonsmoking room and it smelt of cigs. Went to take a shower, 2 dirty wash rags hanging on the shower curtain. No conditioner what so ever. Only good thing at all was the breakfast. NEVER STAYING AGAIN.
Comment from Hotel Management
12 Jun 2024 by Guest Relations Management, Hotel Management
Hi Rebekah,We are sorry to hear about the cleanliness issues you encountered during your stay. We apologize for the unpleasant smell in your nonsmoking room and the presence of dirty wash rags. This is not the experience we strive to provide our guests.As for the lack of conditioner in your room, your feedback is important to us, and we will address these issues with our housekeeping team to ensure that future guests do not experience the same inconveniences.We appreciate your feedback regarding the breakfast and are glad to hear that it was a positive aspect of your experience.We hope you will reconsider and give us another chance to provide you with a more pleasant and satisfactory stay in the future.
by A verified traveler
Posted 10 Jun 2024
enjoy will rent again
Comment from Hotel Management
12 Jun 2024 by Guest Relations Management, Hotel Management
Hi Rosa,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
by A verified traveler
Posted 9 Jun 2024
cheap price meant something. property in poor condition. cleaning staff did their job though. needs maintenance
Comment from Hotel Management
9 Jun 2024 by Manager, Hotel Management
Hello Mark,Thank you for sharing your feedback with us. We appreciate your kind acknowledgment of our cleaning staff's efforts. Your comments about the property will be shared with the relevant teams for further review and improvement. We strive to provide a comfortable experience for all our guests and apologize for any inconvenience caused during your stay.
by A verified traveler
Posted 8 Jun 2024
Guest service assistant was very helpful and kind.
Comment from Hotel Management
9 Jun 2024 by Manager, Hotel Management
Hello Karen,We are delighted to hear that our guest service assistant made a positive impression during your stay. Our team strives to provide exceptional service to all our guests. Should you have any further feedback or require assistance, please do not hesitate to reach out to us directly.
by A verified traveler
Posted 7 Jun 2024
❓
Comment from Hotel Management
8 Jun 2024 by Manager, Hotel Management
Hello carol,We appreciate your feedback and apologize for any inconveniences you experienced during your stay. Your comments will be shared with the team to ensure we continue to improve our services. Thank you for taking the time to share your thoughts with us.
by A verified traveler
Posted 7 Jun 2024
There were no cups in my room but there was a coffee maker so had to go downstairs to get one for the morning. Bathroom had no shower curtain so water went all over the floor and the water pressure was abysmal. I almost always pick a Wyndham hotel to stay in as I’ve had great experiences in the past. Unfortunately this will make me look a little harder in the future.
Comment from Hotel Management
8 Jun 2024 by Manager, Hotel Management
Hello Julia,We apologize for the inconvenience you experienced during your recent stay. Your feedback is important to us, and we appreciate you choosing Wyndham hotels in the past. Please contact our management team directly so we can address your concerns and ensure a better experience next time.
by A verified traveler from Honolulu
Posted 5 Jun 2024
They charged early check-with a clearly empty hotel-the first room had a dog smell-the room that we stayed(3 adults for 5 days) 2 wash cloths/2hand towels/2 bath towels plus 1 used wash cloth in shower & 1-1/2 rolls of t-paper. did not clean unless asked; asked for towels did not get so took from cart in hall. Turned off wifi before check out-when asked to get wifi back, clerk wanted to take my computer into office; I said did not want my computer out of my sight, she just walked away, told her her services sucked & she told me if that's so, not to come back. 1st breakfast, no meat; 3rd day, no room in breakfast area, although signs said do not take food back to rooms.. Men's bathroom on 1st floor very filthy.
Comment from Hotel Management
8 Jun 2024 by Manager, Hotel Management
Hello Pearllette,I'm sorry to hear about the challenges you faced during your stay. We appreciate your feedback and will address the issues raised with our team to ensure a better experience for our future guests. We always strive to provide a comfortable and clean environment for our guests and will work on improving our services. Thank you for bringing these matters to our attention.
