Ratings based on 965 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Coaldale
Posted 19 Jun 2024
Stayed here a few times and hotel is good value for $
Close to the hwy
Will stay again when I’m the area
by A verified traveler
Posted 19 Jun 2024
The hotel smells like a it allows smoking.
by A verified traveler
Posted 18 Jun 2024
Whenbwe werentying to check in therebwas a 15 to 20 person group of drunks in the lobby drinking and being very loud, there was no one at the counter to help us. We wondered around the hotel including behind the counter and into the office behind the desk. It took almost a half hour to find someone to checknus in. The whole time listing to the obnoxious drunks in the lobby. In the parking lot was a building that was having a rave party it sounded like. Our room had 1 towel for 2 night stay and no toilet paper.
Comment from Hotel Management
18 Jun 2024 by Guest Relations Management, Hotel Management
Hi Alvin,We apologize for the unpleasant experience you had during your stay. The situation you described is unacceptable.We understand the frustration and discomfort you experienced due to the noise and lack of assistance. We will take immediate action to address these issues and ensure a more peaceful and efficient check-in process for our guests.Additionally, we apologize for the shortage of towels and the lack of toiletries in your room. We strive to provide a comfortable and well-equipped stay, and we will work to improve our inventory management to prevent such oversights in the future.Thank you for bringing these concerns to our attention. Your feedback is invaluable to us, and we will make every effort to rectify these issues and provide you with a much-improved experience should you choose to stay with us again.
by A verified traveler
Posted 18 Jun 2024
by A verified traveler
Posted 17 Jun 2024
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by A verified traveler
Posted 17 Jun 2024
Smelled like strong disinfect that wouldn't go away with the window open for 2 days.
by A verified traveler
Posted 17 Jun 2024
Nice facility. Very poor service. There were no toiletries in the room. No one on the front desk would answer the phone in the evening. Tried multiple times with my phone and with the phone in the room.
Comment from Hotel Management
18 Jun 2024 by Guest Relations Management, Hotel Management
Hi Betty,Thank you for sharing your feedback regarding your recent stay. We apologize for the poor service you experienced, particularly with the lack of toiletries in your room and the unresponsiveness of our front desk staff.We understand the importance of providing essential amenities and prompt assistance to our guests. Your comments will be shared with our team to ensure that such oversights are addressed and improved upon.We appreciate your patience and understanding. Your feedback is valuable to us as we strive to enhance our guest experience. We hope to have another opportunity to provide you with a much-improved stay in the future.
by A verified traveler
Posted 17 Jun 2024
Comment from Hotel Management
18 Jun 2024 by Guest Relations Management, Hotel Management
Hi Kimberley,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.
by A verified traveler from Pasco
Posted 16 Jun 2024
Side door to access building would not shut all the way allowing anyone in from the street. Homeless people walking around the area and in the parking lot. My hotel room was also accessed while we were out and two pairs of expensive headphones were stolen. The front desk person didn’t seem to have any empathy and did not appear surprised at all. I will say the beds were comfortable, the location was convenient, and the breakfast was good.
Comment from Hotel Management
18 Jun 2024 by Guest Relations Management, Hotel Management
Hi Tashina,We apologize for the security concerns you encountered during your stay. Your safety and well-being are of utmost importance to us, and we regret that you experienced unauthorized access to your room and the theft of your belongings.We are actively addressing the issue with the side door to ensure it is properly secured and prevent any unauthorized entry to the building. We are also taking note of the presence of homeless individuals in the area and will work on improving the overall security of our premises.As for the lack of empathy displayed by our front desk staff, we take these concerns seriously and will provide additional training to ensure our team is attentive and empathetic to the needs of our guests.On a positive note, we are pleased to hear that you found the beds comfortable, the location convenient, and enjoyed the breakfast. We appreciate your feedback and will continue to make improvements to enhance our guests' overall experience.Thank you for bringing these concerns to our attention. We hope to have another opportunity to provide you with a more enjoyable and secure stay in the future.
by A verified traveler
Posted 16 Jun 2024
1 person working the whole place who was dealing the best they could. Our toilet was backed up when we arrived. No maintenance.. offered to move when we could finally get through to front desk. Back door to the place would not lock so anyone could come in. Homeless coking in for breakfast. Hallways dirty.
Comment from Hotel Management
18 Jun 2024 by Guest Relations Management, Hotel Management
Hi Angela Kathleen,We apologize for the multiple issues you experienced during your stay. Your comfort and safety are our top priorities.We apologize for the backed-up toilet and the lack of maintenance support. We understand the frustration this caused, and we are actively addressing these issues to ensure they do not recur in the future.Regarding the back door, we take security seriously and will take immediate action to address and rectify the issue to ensure the safety of our guests and the property.We also apologize for the cleanliness of the hallways and the presence of unauthorized individuals in the breakfast area. We are actively working to improve our housekeeping standards and enforce proper access control measures.Thank you for bringing these concerns to our attention. Your feedback is invaluable to us as we strive to improve our services. We hope you will consider giving us another opportunity to provide you with a much-improved stay in the future.
