Ratings based on 269 Verified Reviews
3.3 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
30 May 2024 by Hotel Manager, Hotel Management
Dear Jeremy,We're truly sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we would like to understand more about what went wrong so we can address the issues. If you could provide further details or suggestions on how we can improve, we would greatly appreciate it. We hope to have the opportunity to make things right and regain your trust in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 26 May 2024
The first room we were given had a crack and flying ants kept getting in. One bit my 2 year old. The room was dirty and the ac didn’t work. The front desk person changed us to the room next door and it was clean and the ac was fine. The pool which is advertised when booking wasn’t open. The staff was attentive and overall great. The property not so much.
Comment from Hotel Management
27 May 2024 by Hotel Manager, Hotel Management
Dear Orlando,We apologize for the initial inconveniences you encountered during your stay. It's disheartening to hear about the condition of the first room and the issue with the ants. We're glad our staff could swiftly address the situation and accommodate you in a better room. We'll address your concerns regarding cleanliness and facilities with our team for improvement. Thank you for acknowledging the attentiveness of our staff. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 14 May 2024
Dirty carpets
Rusted metal stairs
cockroaches in the room
Comment from Hotel Management
14 May 2024 by Hotel Manager, Hotel Management
Dear Dimas,We're truly sorry to hear about your disappointing experience. This is far from the standard we strive to maintain. We take your feedback seriously and will address these issues immediately to ensure they are resolved. Please accept our sincerest apologies, and we hope you'll consider giving us another chance to provide a much better stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 9 Apr 2024
A little old… needs some upgrades
Comment from Hotel Management
9 Apr 2024 by Hotel Manager, Hotel Management
Dear Alexander,Thank you for your feedback. We appreciate your insight and will certainly take it into consideration as we continue to strive for improvement. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations on a future visit.Sincerely, Hotel Manager
by A verified traveler
Posted 2 Apr 2024
It was good! 4 stars only because the pet fee was 30$ a night which is higher than normal.
Comment from Hotel Management
3 Apr 2024 by Hotel Manager, Hotel Management
Dear Katelyn,Thank you for your feedback and for choosing to stay with us. We're glad to hear that you had a good experience overall. We appreciate your honesty regarding the pet fee, and we'll take your feedback into consideration as we review our pricing policies. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for another great stay in the future. Sincerely, Hotel Manager
by A verified traveler
Disgusting
Posted 5 Feb 2024 on HotelsPulled back the sheets on the bed and there's a huge dried stain and a black hair about 12 inches long. Then i pulled back the mattress cover and there's about 7 long black hairs and what appears to be a fecal stain. I slept with all the covers on the bed and all my clothes on. Disgusting
Comment from Hotel Management
6 Feb 2024 by Hotel Manager, Hotel Management
Dear John,We are truly sorry to hear about your disappointing experience during your recent stay. This falls far below our standards of cleanliness, and we deeply apologize for any discomfort or inconvenience caused. Rest assured, we take these matters seriously and have addressed them with our housekeeping team to ensure it does not happen again. We understand your concerns and appreciate your feedback, which helps us to improve. We hope for another chance to provide you with the exceptional stay you deserve.Sincerely, Hotel Manager
by A verified traveler
Posted 4 Feb 2024
The Indian owner was quite nice and very sophisticated. Clean rooms other than the iron burn marks in the carpet. All together well worth it.
Comment from Hotel Management
5 Feb 2024 by Hotel Manager, Hotel Management
Dear Deborah,We appreciate your positive feedback and are glad to hear that you found the owner welcoming and sophisticated. It's great to know you enjoyed clean rooms, although we apologize for any inconvenience caused by the iron burn marks. Your comments are valuable, and we'll address this issue. Thank you for choosing us; we look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Manager
by A verified traveler
Posted 1 Feb 2024 on Hotels
Comment from Hotel Management
2 Feb 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your review and for rating our hotel 8 out of 10! We appreciate your feedback and are glad to hear that you had a positive experience during your stay. We are constantly working to improve our services and facilities to provide an even better experience for our guests. If there is anything specific that you feel we could have done to earn a higher rating, please let us know. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back in the future. Thank you for choosing to stay with us!Sincerely, Hotel Manager
by A verified traveler
Posted 29 Jan 2024
The personal check the room before give us the deposit and told us a small towel was missing but we always bring our own towels because we don't like using the ones at the hotel and we explained that and we even showed our luggage to prove that we don't need a use towel from hotel
Comment from Hotel Management
29 Jan 2024 by Hotel Manager, Hotel Management
Dear Jarumit,We apologize for any inconvenience caused during the check-in process. We appreciate you explaining your situation, and we regret any misunderstanding regarding the missing towel. Your feedback is important, and we'll use it to improve our procedures. We hope the rest of your stay was enjoyable and that we can provide a more seamless experience in the future.Sincerely, Hotel Manager
by A verified traveler
Not for me
Posted 26 Jan 2024 on HotelsNot pleased eith condition of rooms and hard beds.
Comment from Hotel Management
27 Jan 2024 by Hotel Manager, Hotel Management
Dear Edward,We apologize for falling short of your expectations regarding the room conditions and the comfort of the beds. Your feedback is valuable, and we take it seriously. Rest assured, we are addressing these issues to enhance the overall guest experience. We appreciate your honesty and hope for the opportunity to make amends on a future visit.Sincerely, Hotel Manager
