Ratings based on 455 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
It was close to our family and the event. Very convenient.
Comment from Hotel Management
27 May 2024 by Dev vardhan Singh General Manager, Hotel Management
Dear William, Thank you for being our guest at Holiday Inn Express Mt. Pleasant - Scottdale and for sharing your feedback with us. We are conveniently located near many business' and attractions in the New Stanton, Greensburg, Connellsville, and Uniontown areas. Come enjoy this beautiful, four-season location while checking out Frank Lloyd Wright's Falling Water and Kentuck Knob, or check out one of the wonderful nearby state parks, wineries, or amusement parks. We're also just a short drive away from Hot Shots Arena, the West Overton Museums, and many major companies. It was a pleasure serving you, and we look forward to welcoming you back soon.Sincerely,Dev vardhan SinghGeneral Manager
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
1 Jun 2024 by General Manager, Hotel Management
Dear Karen, Thank you for your fantastic rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Holiday Inn Express Mt. Pleasant - Scottdale.Sincerely,Dev vardhan Singh,General Manager
by A verified traveler
Posted 16 May 2024
Good Location
Comment from Hotel Management
17 May 2024 by General Manager, Hotel Management
Dear Filiberto, Thank you for being our guest at Holiday Inn Express Mt. Pleasant - Scottdale and sharing your experience. We are delighted to know you enjoyed your stay with us and that you were especially pleased with our ideal location. It was a pleasure to host you, and we look forward to your return visit. Sincerely,Dev vardhan Singh,General Manager
by A verified traveler
Posted 25 Apr 2024
For what is supposed to be a non smoking property, it smelled like cigarette smoke in the hallway every time we left the room.
Comment from Hotel Management
26 Apr 2024 by General Manager, Hotel Management
Dear Roger, Thank you for being our guest at Holiday Inn Express Mt. Pleasant - Scottdale and for the feedback. While we appreciate your high rating, we are committed to providing our guests with a smoke-free environment, and we sincerely apologize for not having this experience. Even though we are a non-smoking property, we do get patrons who violate this rule. We take your comments seriously and will take the necessary steps to ensure a better experience going forward. We hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Kristen FrascoGeneral Manager
by A verified traveler
Posted 12 Apr 2024
Room 104 was musty, the sheets were damp, the air conditioning was loaded with mildew and mold and I was charged a $50 deposit for a security hold when it was my teenage son and I arriving at 1130pm and was told I will get it back in 5days.
The woman working the desk was neither pleasant nor nasty, but the overall experience was $30/night hotel room not holiday inn.
Comment from Hotel Management
24 Apr 2024 by General Manager, Hotel Management
Dear Darren, Thank you for taking the time to share your review. Please accept our apologies for the difficulties you had with our accommodations and service. Our hotels are known for their attention to detail and thoughtful hospitality; therefore, we sincerely apologize that this was not your experience. We appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter and your patience; you have our assurance that we will address your comments appropriately. Also, know that any remaining incidental hold will be refunded to your account, and this can take your bank a few business days to process. Thank you again for your feedback, and we hope you will give us another chance to provide you with the seamless stay you deserve. Sincerely,Kristen Frasco,General Manager
by A verified traveler
Posted 8 Apr 2024
Check in was great! The lady on the front desk was very pleasant and helpful and did a great job.
The room on the third floor was clean and very quiet and a comfortable bed, making for a good sleep.
Breakfast was the usual hot offering of scrambled eggs, sausage, biscuits and gravy, a few bagels and such.
They had cereal but no milk or yogurt to put on it, don’t know what’s up with that??? Asked the kitchen attendant about it and he said they did not have any.
Coffee was good the shower excellent.
A bit more attention to the quantities of items being served, and other offerings, in the kitchen is required in my opinion.
Comment from Hotel Management
9 Apr 2024 by General Manager, Hotel Management
Dear Joseph, It was a pleasure to read your review about Holiday Inn Express Mt. Pleasant - Scottdale. We are glad you were impressed with our thoughtful hospitality, comfortable rooms, and beds. We are also happy you had a smooth check-in process. Additionally, we appreciate all your remarks regarding our breakfast offerings and will share them with the appropriate individuals. Thank you for visiting us, and we look forward to having you back soon. Sincerely, Kristen Frasco General Manager
by A verified traveler
Posted 3 Apr 2024
Location to event
Comment from Hotel Management
4 Apr 2024 by General Manager, Hotel Management
Dear Joyce, Thank you for choosing Holiday Inn Express Mt. Pleasant - Scottdale and sharing your experience. We love knowing how pleased you were with our location and appreciated the easy access for everything you wanted to do on this visit. Thank you for your kind words, and we hope you will make the same choice when your travels bring you back to the city.Sincerely,Kristen FrascoGeneral Manager
by A verified traveler
Posted 29 Mar 2024
Comment from Hotel Management
18 Apr 2024 by General Manager, Hotel Management
Dear Branden, Thank you for the perfect rating. We are glad you had a wonderful time at Holiday Inn Express Mt. Pleasant - Scottdale. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Kristen Frasco General Manager
by A verified traveler
Posted 24 Mar 2024
Clean. Great bathrooms and awesome breakfast. Highly recommended.
Comment from Hotel Management
26 Mar 2024 by General Manager, Hotel Management
Dear Kaitlin, Thank you for choosing Holiday Inn Express Mt. Pleasant - Scottdale and for your kind review. We are thrilled to know that you had a perfect stay and that our well-kept accommodations and complimentary breakfast with standard breakfast staples along with hot foods, gluten-free options, and our signature cinnamon rolls exceeded your expectations. Thank you again for recommending us to future guests. We look forward to welcoming you again soon.Sincerely,Kristen FrascoGeneral Manager
by A verified traveler
Posted 22 Mar 2024
Breakfast was awful! They were out of everything except very dry sausage patties and the bacon was stuck to the bottom of the serving pan! Gross!
Comment from Hotel Management
23 Mar 2024 by General Manager, Hotel Management
Dear Rebecca, Thank you for your candid feedback. We sincerely apologize for the disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again in the future.Sincerely,Kristen FrascoGeneral Manager
