Ratings based on 1,436 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Beautiful property with great location in Patriot Point. Gated lot for parking, water taxi or shuttle to Charleston. Shrim and grits at adjacent restaurant was fantastic!
by A verified traveler
Posted 17 May 2024
Wonderful
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
16 May 2024 by Guest Relations, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 13 May 2024
This was an extremely charming hotel with awesome amenities, a great restaurant, gift shop and much much more. We truly enjoyed our stay at this hotel
Comment from Hotel Management
16 May 2024 by Guest Relations, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 12 May 2024
:)
Comment from Hotel Management
16 May 2024 by Guest Relations, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 10 May 2024
This was the worst treatment I've ever had checking in a resort. I flew in on Breeze direct flight fr Lou Ky. I am requesting full refund and termination of Jonathan Busch office mgr. It was close to 2am, I prepaid my entire trip and do not use credit cards only debit. He refused to take denit or cash and told me he cant help it im a hillbilly fr KY w no money amd drunk. Im like NO im NOT drunk. Im very tired and had a traumatic brain injury jan 2024. I was polite and said can we pls chrck in. He was unbelievable and still said no. He wont let us check in w out credit card on file. I pray our encounter is on video tape. He continued to b rude to me all weekend. It was bizarre behavior. I'm filing a formal complaint w hotel owner. All the other staff was great. So hoping an isolated incident.
Comment from Hotel Management
11 May 2024 by Guest Relations, Hotel Management
Donna, thank you for your feedback. We will reach out directly to you to discuss your experience.
by A verified traveler
Posted 10 May 2024
The waitstaff was excellent, the food was superb, the grounds were clean and enjoyable to spend time outside.
Comment from Hotel Management
11 May 2024 by Guest Relations, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
10 May 2024 by Guest Relations, Hotel Management
Thank you for your comments!
by A verified traveler
Posted 6 May 2024
The original hotel building is older, needs some renovating but is very clean and very much still bookable. The different pool and food options on the resort was nice as well as being convenient to Mount Pleasant and Downtown Charleston.
Comment from Hotel Management
7 May 2024 by Guest Relations, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 6 May 2024
We visit Charleston often, and this was our second stay here. All around great hotel with great amenities and staff. Will be booking again!
Comment from Hotel Management
7 May 2024 by Guest Relations, Hotel Management
Thank you for your feedback!
