Ratings based on 467 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Nice 😊
by A verified traveler
Posted 28 May 2024
Hotel lobby stunk. Smelled like a dirty fish tank.
Has to ask for a second roll of toilet paper and clean towels with a three nights stay.
Fire alarms went off twice by 4 am on second day. Staff never informed us to evacuate or if it was safe to stay. I eventually asked a fireman who was there checking smoke alarms.
Only one elevator was operational on day one, two, and three. On day four, morning of departure, the second elevator didn’t work. We stood pushing the button for some 15 minutes, then a cleaning lady informed us the elevators didn’t work. The staff and management failed to communicate this with the guest at all. My wife had a bad knee replacement surgery that left her physically inept to traverse stairs. Yet she was forced to. They did not offer to help with luggage, help physically get guests down the stairs, or even offer an apology for the inconvenience. They didn’t even take the time to place an “out of order” sign on the elevator doors!
Owner and management only care about their bottom dollar.
by A verified traveler
Posted 26 May 2024
It great
by A verified traveler from Tyler
Posted 25 May 2024
Missed having a bath tub.
by A verified traveler
Posted 19 May 2024
Very clean rooms and lobby with a good Mexican restaurant within easy walking distance.
by A verified traveler
Posted 19 May 2024
None
by A verified traveler
Posted 17 May 2024
I was impressed with the cleanliness of the room and overall facility. The place smelled clean and fresh.
The extra amenities in the room were very thoughtful and appreciated. (Makeup remover wipes, shampoo and conditioner, mouthwash etc)
Great breakfast selection in the morning.
Staff were all very friendly and helpful.
I’ll definitely stay there again.
by A verified traveler
Posted 12 May 2024
by A verified traveler
Posted 12 May 2024
Nothing
by A verified traveler
Posted 29 Apr 2024
