Ratings based on 985 Verified Reviews
3.0 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
The room was in such horrible disrepair.
Everything was broken, coffee tables top was broken, all the dresser drawers were broken, pretty much everything was
broken. the none workings smoke detectors was found in a cabinet. The tub drain was plugged and the tub had bugs in it, also the ceiling over the shower was covered with black mold and looked like it was about to fall into the shower. I was not able to stay in those conditions. And when i told the desk person that i was not happy and that i was leaving she just said oh ok and walked away. I should have been given a full refund.
I will never recommend this hotel to anyone.
Comment from Hotel Management
24 May 2024 by Guest Relations, Hotel Management
Dear Walter,Property cleanliness and upkeep are crucial to our team, and it is upsetting to learn of the state of the accommodations you received. We will make sure that housekeeping and maintenance use your feedback to take action and improve their diligence. We can't change the past, but we want nothing more than another chance to improve your perceptions of us in the future.
by A verified traveler
Posted 15 May 2024
Great
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
27 May 2024 by GM, Hotel Management
Dear Guest,Our team care a lot about your feedback. We will take this into account and do better for next time.Thank you!
by A verified traveler from Saint paul
Posted 6 May 2024
There were people outside doing illegal activities. Upon checking in, we went to the room (non smoking) and noticed the cigarette smell immediately, and then the smoke detector battery was not attached. There were also no towels in the room. I went up to the front desk, and the lady there gave me a bunch of towels and some kind of spray to try and get rid of the cigarette smell. After brining in all our luggage, i sit on the bed and lift up the covers to find yellow stains on the bed sheets and gray dust balls or who knows what. My family and i packed up our stuff and went to the front desk and demanded a refund. The lady said if you look on the receipt it says after i give you keys there are no refunds. I was like well when i signed up for this room i expect it to be clean. We left that dirty place and booked a new room that night. I wrote an email to the manager and they replied the with a generic reply about give them 2 to 3 business days to reply.
Dont waste your money booking with this place. I will be emailing the department of health and sending them pictures and emails.
I will see to it that this place closes down.
Comment from Hotel Management
10 May 2024 by Guest Relations, Hotel Management
Dear Charles, In reading your review, it is clear we failed to meet your needs, and we are very sorry for that. We are committed to providing safe, comfortable, and clean accommodations, so we will reflect upon your feedback with the rest of our team and seize all opportunities to improve the guest experience. As your travels continue, we wish you well.
by A verified traveler
Posted 5 May 2024
Upon arriving we moved three times, once for the room smelling like cigarettes. The smoke detector was removed from the ceiling. I asked to be moved due to my son’s asthma. I was given a new room in which someone had still been in. Garbage and food laying all over. The third room the lights didn’t work but we just wanted to sleep so we kept it. The whirlpool they advertise is broken has a padlock on the door and there is no pool. I was slightly suspicious of some drug activity I thought might possibly be taking place. My son and I went to sleep around 9:30 and were woke up at 11:30 by the couple in the room next to ours screaming profanities at each other and slamming doors. This went on for about half an hour until they left. They returned again at 3 am and 5 am and the fighting continued. I was honestly scared, threats of violence were being made so I waited until 6 am to go down and talk to a staff member at the desk. The staff member told me they wouldn’t do anything about it and I should’ve called her while they were arguing. I have emailed the manager who I’m sure I’ll hear nothing back from. I do not recommend, not safe, not clean. Horrible experience.
Comment from Hotel Management
9 May 2024 by Guest Relations, Hotel Management
Dear Ashlie,We're sorry to hear that you didn't have a good experience with us. Your feedback regarding our accommodations will be discussed internally and we'll work to make improvements where necessary. In addition, please know that the safety of our guests is our number one priority and we always encourage our guests to reach out to our front desk team as soon as possible regarding any concerns of this nature. Your feedback is gratefully received and will be discussed internally so that improvements can be made where necessary. Thank you, and we hope you will give us another chance soon.
by A verified traveler
Posted 4 May 2024
Good
by A verified traveler
Posted 29 Apr 2024
My stay was alright.
by A verified traveler
Posted 24 Apr 2024
Moldy room loud residents staff barely spoke english
Comment from Hotel Management
30 Apr 2024 by General Manager, Hotel Management
Dear Ryan,We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any cleanliness or noise concerns during your visit, as these matters are very important to us. All of your comments are gratefully received and will be discussed internally so that improvements can be made for the future. Thank you, and we hope you will consider giving us another chance soon.
by A verified traveler
Posted 19 Apr 2024
It was ok there was no remote to the tv the bed pillows were flat
by A verified traveler
Posted 15 Apr 2024
Driveway into parking lot has several big potholes. Hotel itself is well maintained, staff is friendly and check was quick and easy.
