Ratings based on 969 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Nice staff, very clean
Comment from Hotel Management
9 Jun 2024 by Guest Relations Specialist, Hotel Management
Hi Jose,We're thrilled to hear you found our staff pleasant and experienced a high level of cleanliness during your stay. Maintaining a welcoming environment and ensuring our facilities are spotless are top priorities for us. We appreciate your acknowledgment of our efforts in these areas and hope to welcome you back for another enjoyable experience in the future.
by A verified traveler
Posted 3 Jun 2024
This place was the cleanest, best smelling hotel I’ve been to in many years! From check in, the front desk staff was very informative, helpful, engaging and delightful. Check in was super easy. The lobby was so fresh and clean. Room was immaculate! Floors were clean and the whole room smelled clean and fresh. Even the side entrance was nice and had vending machines that were fully stocked. I will stay here every time I come back home…
Comment from Hotel Management
5 Jun 2024 by Guest Relations Specialist, Hotel Management
Hi Rebecca,We're delighted to hear about your exceptional experience during your recent stay with us! Maintaining a clean and welcoming environment is always a top priority for us, and it's rewarding to know that our efforts have made such a positive impact on your stay. Our team takes great pride in providing informative and engaging service to ensure a smooth check-in process for our guests. We're thrilled to be your preferred choice whenever you return home, and we look forward to welcoming you back for many more enjoyable stays!
by A verified traveler
Posted 2 Jun 2024
Keep up the good work.
Comment from Hotel Management
3 Jun 2024 by Guest Relations Specialist, Hotel Management
Hi Robert,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay at our hotel. Our team works diligently to ensure that all guests have a comfortable and enjoyable experience, and it's incredibly rewarding to see our efforts reflected in your review. We appreciate your support and look forward to welcoming you back on your next visit. Keep an eye out for even more improvements and experiences during your future stays with us.
by A verified traveler
Posted 1 Jun 2024
Good property overall. Breakfast options could be improved
Comment from Hotel Management
2 Jun 2024 by Guest Relations Specialist, Hotel Management
Hi Ravi,We appreciate your feedback and are glad to hear that you found our property to be good overall. We strive to provide a comfortable and enjoyable experience for all our guests. Regarding the breakfast options, we constantly evaluate and enhance our offerings to meet the diverse preferences of our guests. Your input is invaluable, and we will certainly take it into consideration for future improvements.
by A verified traveler
Posted 31 May 2024
Wouldn’t stay there again.
Comment from Hotel Management
2 Jun 2024 by Guest Relations Specialist, Hotel Management
Hi Imani,We're sorry to hear that your experience fell short of expectations during your recent stay with us. We take guest feedback seriously and are committed to continuously improving our services. It would be helpful to understand the specific aspects of your stay that led to this sentiment so we can address them promptly. Your feedback is invaluable in our ongoing efforts to provide exceptional hospitality to all our guests.
by A verified traveler
Posted 28 May 2024
Decent.
Comment from Hotel Management
29 May 2024 by Guest Relations Specialist, Hotel Management
Hi ShyAnn,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comment and high rating, we are pleased to have met your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
by A verified traveler
Posted 27 May 2024
The mattress was old and very uncomfortable
Comment from Hotel Management
28 May 2024 by Guest Relations Specialist, Hotel Management
Hi Tracy,We regret to hear about your discomfort during your stay. Our team regularly inspects and maintains our amenities, including mattresses, to ensure guest comfort. However, we understand that preferences vary, and we will certainly take your feedback into consideration as we strive to enhance our accommodations. We appreciate your input as it helps us identify areas for improvement and maintain our commitment to providing a pleasant experience for all our guests.
by A verified traveler
Posted 20 May 2024
The bed was a like a lumpy mat.
Comment from Hotel Management
23 May 2024 by Guest Relations Specialist, Hotel Management
Hi Courtney,We're genuinely sorry to hear about your discomfort with the bed during your stay. Our team consistently strives to provide a comfortable and relaxing experience for all our guests. We'll certainly take your feedback into consideration as we continuously work on improving our accommodations. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.
by A verified traveler
Posted 14 May 2024
Enjoy the location
Comment from Hotel Management
15 May 2024 by Guest Relations Specialist, Hotel Management
Hi Zakiyyah,We're thrilled to hear that you enjoyed our hotel's prime location! We've worked diligently to offer a convenient and accessible spot for our guests to explore and enjoy the surrounding attractions. Our team takes great pride in providing a desirable setting that enhances your overall experience. We appreciate your positive feedback and look forward to welcoming you back for another memorable stay in the future.
by A verified traveler from Fayetteville
Posted 9 May 2024
I was on the bed and a rat shot from in the bathroom under the bed. I never had that happen in a hotel before.
Comment from Hotel Management
10 May 2024 by Manager, Hotel Management
Hello Kenneth,We are sorry to hear about your experience and appreciate you bringing this to our attention. Your feedback is important to us as we continuously strive to improve our services. Rest assured that we have passed along your comments to the appropriate team for further review and action as needed.
