Ratings based on 193 Verified Reviews
3.3 Room cleanliness
3.0 Service & staff
2.9 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Apr 2022
Nothing, it was just ok.
Comment from Hotel Management
4 Apr 2022 by dp, Hotel Management
thx for stay with us we charged deposit for incidental for pet not taking inside the room so i send deposit back to your credit card thanks dan
by A verified traveler
Posted 9 Mar 2022 on Hotels
Comment from Hotel Management
27 Mar 2022 by dp, Hotel Management
thanks for stay with us and feed back to us thanks again dp
by A verified traveler
What a joke
Posted 31 Jan 2022 on HotelsWow!! Is what I have to say about the Knights Inn in Mt.Gilead Ohio. The place is a joke. To start you use this app to reserve a room the staff don’t like it. My booking said check In at 300 pm but room wasn’t ready was told to go to Mc.Donald’s until it was ready. The heat is a 1960 register that don’t work. The hot water in shower is cold. Temp outside was -2 and heat was unheard of. Had room booked for two nights and got a call at 930 in the am telling me I owed more money so had to go to office to dispute that. You pay 100 for them to hold in case you destroy the place but nothing in the room is even worth 100 dollars. I travel for work a lot all the way from Florida to Chicago,Iowa
and never have I seen a place so rude and unprofessional. Best bet spend the money to go to hotel behind Wendy’s.Take my word for it. Only good thing about this place is when I was pulling out there driveway.
Comment from Hotel Management
4 Feb 2022 by Guest Services, Hotel Management
Dear David,
It is unfortunate to hear that your time with us was not all that you had hoped. Guest feedback is important to us, as it lets us see where we have room for improvement, and we will be sure to keep yours in mind as we continue to improve. Rest assured, all of your concerns will be discussed with the proper teams to ensure that we are providing the quality experience that we know our guests expect. Thank you for reaching out, and we wish you all the best in your future travels.
by A verified traveler
Posted 27 Dec 2021
they charged another night plus a 50 dollar deposit, (135 in all ) above and beyond the regular charge. they gave it back but not until several anxious days later. the room was clean but there were plastic covers on the pillows, which made us think about bedbugs, although there weren't any. the heater kept going on and off all night but the room didn't get warm. it was a big motel with only one other car in the parking lot on a Friday night, which didn't exactly give us a lot of confidence. I would have thought they could have given us a better room since the place was so empty. on the other hand the price was lower than other places that we considered in the area, so i gave it a 3
Comment from Hotel Management
27 Dec 2021 by dp, Hotel Management
thanks for stay with us and sorry for inconvinience on your pillow but that was pillow protector cover you asked for smoking that was near and smoking we have available when you check in we only have limited single available thanks dp
by A verified traveler
Posted 21 Dec 2021
by A verified traveler
Posted 13 Dec 2021 on Hotels
Comment from Hotel Management
21 Dec 2021 by dp, Hotel Management
thx for stay and feed back to us
by A verified traveler
Posted 6 Dec 2021 on Hotels
Comment from Hotel Management
7 Dec 2021 by dp, Hotel Management
thx for your feed back i let it stay for 3 guest on 2 guest reservation as curtessey without extra charged it and refunded full deposit you paid and i alot newely carpeted room and remodelled room thanks dp
by A verified traveler
Posted 21 Nov 2021 on Hotels
Comment from Hotel Management
24 Nov 2021 by dan, Hotel Management
thanks for stay with us and feed back to us but sorry for inconvinience to pay deposit but our policies is incidental charge we charged on credit card and when you check out we check the room for every thing ok and we return on credit card or how you pay to us thanks dan
by A verified traveler
Posted 14 Nov 2021
Needed renovation
Comment from Hotel Management
14 Nov 2021 by dan, Hotel Management
thanks for stay with us and feed back to us and sorry for inconvinience on your stay next time we try to solve our facility best we can thanks again dan
by A verified traveler
Posted 3 Nov 2021 on Hotels
Comment from Hotel Management
7 Nov 2021 by dan, Hotel Management
thanks for stay with us and feed back to us thx again dan patel
