Ratings based on 1,106 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Nice staff and facility
by A verified traveler
Posted 19 May 2024
Easy parking. Quite. Clean
by A verified traveler
Posted 18 May 2024
by A verified traveler
Posted 14 May 2024
Misleading advertising…Pool was green swamp, ice maker did t work, our door wouldn’t completely shut… Awful and I want a refund
Comment from Hotel Management
15 May 2024 by Bryson, Hotel Management
Dear Michael,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we're truly sorry that the pool was not up to standard, the ice maker was not functional, and your door wouldn't shut properly.Please rest assured that we take your concerns seriously and will address these issues promptly. We understand your frustration and would like to make this right for you.Please reach out to our management team directly, and we will work to resolve this matter to your satisfaction.Sincerely,[Bryson Inn]
by A verified traveler
Posted 13 May 2024
Fine, a bit pricey.
Comment from Hotel Management
14 May 2024 by Bryson Inn, Hotel Management
Dear [Michelle],Thank you for sharing your feedback with us.We're glad you found your stay satisfactory overall.We'll take your comments about pricing into consideration as we strive to provide the best value for our guests.We hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 12 May 2024
Cigarette butts everywhere outside. Air conditioner noisy. Room very clean.
Comment from Hotel Management
14 May 2024 by Bryson Inn, Hotel Management
Dear [Patricia],Thank you for taking the time to provide your feedback. We're pleased to hear that you found your room very clean during your stay.However, we apologize for the inconvenience caused by the presence of cigarette butts outside and the noisy air conditioner. Please rest assured that we take cleanliness and guest comfort seriously, and we will address these issues promptly to ensure a more enjoyable experience for our guests in the future.Your feedback is greatly appreciated, as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back for a better experience.
by A verified traveler from Louisville
Posted 5 May 2024
Keycard had to be reprogrammed 3 times. Curtains were falling down. Ice maker on 2nd floor not working. Breakfast was not the best (no butter for toast and no condiments ).
Comment from Hotel Management
5 May 2024 by Anu, Hotel Management
Hello,We're sorry to hear that your experience didn't meet your expectations. We truly value your feedback and will use it to make improvements for next time.Thank you for choosing to stay with us at Bryson Inn.
by A verified traveler
Posted 4 May 2024
Had originally tried to book thru another site but expedia was much better. Got confirmation but when i showed up at hotel they stated room was cancelled. Showed him my confirmation but he stated it was cancelled and they had no rooms. Contacted expedia and they were helpful but still no room and i didnt want to stay at a average hotel with crappy people.
Comment from Hotel Management
5 May 2024 by Anu, Hotel Management
Dear [HILDA],We sincerely apologize for the inconvenience you experienced during your booking process and stay. We understand how frustrating it must have been to arrive at the hotel only to find that your reservation was not honored. We're glad that Expedia was able to assist, but we regret that it didn't resolve the issue with your room.Your feedback is important to us, and we are investigating this matter to understand what went wrong and ensure it doesn't happen again. Our goal is to provide a seamless experience for our guests, and we're sorry that we fell short in your case.Thank you for bringing this to our attention, and we hope you'll give us another chance to serve you better in the future.
by A verified traveler
Posted 2 May 2024
Always have enjoyed Bryson Inn
Comment from Hotel Management
5 May 2024 by Anu, Hotel Management
Dear [Douglas],Thank you for your kind words! We're thrilled to hear that you've consistently enjoyed your stays at Bryson Inn. It's always a pleasure to welcome returning guests, and we're grateful for your continued support.If there's anything we can do to make your future visits even more enjoyable, please let us know. We're here to make sure you have the best experience possible.Looking forward to seeing you again soon!
by A verified traveler from Louisville
Posted 2 May 2024
Older property but very clean and wonderful staff.
Comment from Hotel Management
5 May 2024 by Anu, Hotel Management
Dear [cynthia],Thank you for your kind words! We're thrilled to hear that you've consistently enjoyed your stays at Bryson Inn. It's always a pleasure to welcome returning guests, and we're grateful for your continued support.If there's anything we can do to make your future visits even more enjoyable, please let us know. We're here to make sure you have the best experience possible.Looking forward to seeing you again soon!
