Ratings based on 808 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
All of the staff were exceptional. We felt safe at all times at their facility. We will stay there again if we visit the area. The building was older but was well maintained.
Comment from Hotel Management
18 Jun 2024 by Manager, Hotel Management
Hello LaGlennda,We are delighted to hear that you appreciated the exceptional service provided by our staff and felt safe during your stay. It's wonderful to know that you would consider staying with us again if you are back in the area. Rest assured, we take great pride in maintaining our premises to ensure a comfortable experience for all our guests.
by A verified traveler
Posted 11 Jun 2024
Really don't know
Too tired to go shopping.
Comment from Hotel Management
13 Jun 2024 by Manager, Hotel Management
Hello Jeanette,We appreciate your feedback and regret any inconvenience caused. Guest satisfaction is important to us, and we will share your comments with our team for further review. Thank you for taking the time to share your experience with us.
by A verified traveler
Posted 9 Jun 2024
This hotel stands out as the worst hotel we’ve ever experienced. We are very surprised. We booked through Expedia, but we are also a part of Choice Hotels group and this is a Choice Hotel. We thought that being a part of Choice Hotels guaranteed a certain quality that we could depend on, but that notion was obviously wrong!
From the appalling condition of the door to the hotel room, to the dirty conditions inside the room, to the rusted towel rack and Kleenex holder, to the uncomfortable bed, to the smell of urine on the bed covering, all of this made for a very gross experience.
We will have to think twice before we book with Expedia, Quality Inn, or Choice Hotels ever again.
Comment from Hotel Management
9 Jun 2024 by Manager, Hotel Management
Hello Mark,We appreciate you taking the time to share your feedback with us. We will communicate this with the appropriate teams for their awareness and review. If you have any further comments or concerns, please don't hesitate to reach out to our management directly. Thank you for your understanding.
by A verified traveler
Posted 27 May 2024
I actually think it was a great place to stay
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Anita,We are delighted to hear about your positive experience during your stay with us. Our team works hard to ensure every guest has a pleasant and comfortable stay with us. Your kind words motivate us to continue providing excellent service to all our guests. Thank you for choosing our hotel for your accommodation needs.
by A verified traveler
Posted 26 May 2024
Everything is ok
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello EFRAIN,We appreciate you taking the time to share your feedback with us. If there is anything we can do to improve your experience in the future, please don't hesitate to reach out.
by A verified traveler
Posted 17 May 2024
Close to interstate, Rooms are clean. Parking is a little tight
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Brentley,We appreciate your feedback on our convenient location and clean rooms. Please reach out to our management team directly for any parking concerns you may have.
by A verified traveler
Posted 29 Apr 2024
The property itself is absolutely horrible however, the staff was great
Comment from Hotel Management
29 Apr 2024 by Gina, Hotel Management
Thank you for your review. We do apologize you did not enjoy your stay. We will be using your feedback to make improvements, Again Thank you
by A verified traveler
Posted 23 Apr 2024
The breakfast
Comment from Hotel Management
25 Apr 2024 by Manager, Hotel Management
Hello Granville,served at our hotel aims to cater to a wide range of preferences and tastes. We appreciate your feedback and will share it with our team for review and improvement. If you have any further comments or suggestions, please feel free to reach out to our management team. Thank you for choosing to stay with us.
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
14 May 2024 by Manager, Hotel Management
Hello Renee, We appreciate you choosing to stay with us and we hope you had a pleasant time at our hotel. If you have any concerns or feedback to share, please feel free to reach out to us directly. We value your input and strive to improve our services for all our guests.
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Manager, Hotel Management
Hello Lillian, We're sorry to hear that your experience didn't meet expectations. Please feel free to reach out to us with any specific feedback you'd like to share so we can address any issues.
