Ratings based on 19 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
3.8 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Tired and unfriendly.
Posted 20 Nov 2021 on HotelsThe pictures of hotels.com are deceiving. This is a tired, rough around the edges hotel. The manager was very nice but his restaurant staff need a lesson in customer service. Raw chicken for dinner. Sent back but the bill came anyway. The manager eventually partially refunded it.
The cabana room bathroom was moldy and the entry door lock broken. There are better hotels in Moshe for the same price or less.
Comment from Hotel Management
30 Nov 2021 by Guest Relations, Hotel Management
Dear Guest,
Greetings.
We thank you for your negative feedback and we will look into it seriously.
Thank you.
by A verified traveler
Have a nice stay!
Posted 25 Oct 2021 on HotelsStaff was always helpful and would go out of their way to help. The room was just as advertised and the ground were well kept. The pool was nice and the food was delicious.
Comment from Hotel Management
25 Oct 2021 by Guest Relations, Hotel Management
Dear Guest,
We thank you for Choosing KEYS HOTEL to stay and also thanking you for sharing this wonderful feedback.
We are so happy that you have enjoyed our facility and we look forward to welcome you again to serve you.
by A verified traveler
Posted 10 Sep 2021 on Hotels
by A verified traveler from Houston
Posted 9 Dec 2020
Very nice hotel. Great hot water. Very clean. Friendly staff. Would recommend.
Comment from Hotel Management
21 Jan 2021 by Miriam, Hotel Management
Thank you for the feedback.
by A verified traveler
Posted 17 Aug 2019
Great Location in attractive part of Moshi and close to town center.
by A verified traveler
Great place to stay!
Posted 4 Jul 2019 on HotelsThe waiters were so kind and helpful, always with a smile. We came back a day early from our Kilimanjaro trek and they were able to accommodate us without hesitation. Great place to stay!
Comment from Hotel Management
10 Aug 2019 by Guest Relations, Hotel Management
Dear Guest,
Greetings..
We thank you for your feedback and we are happy to know that you have been taken care with smile.
We are adding up more facilities in coming days which you can enjoy on your next visit.
Regards
Guest Relations
by A verified traveler
Posted 26 Jun 2019
Facility very nice. Staff friendly and always helpful. Only thing was took an hour or more to get food once it was ordered.
Comment from Hotel Management
10 Aug 2019 by Guest Relations, Hotel Management
Dear Guest,
We thank you for your feedback.
We have noted your feedback regarding the time to deliver the food which we will seriously look into and make sure that we deliver the food in appropriate time.
We look forward to welcome you again in future.
Regards
Guest Relations
by A verified traveler from Reno NV
Posted 18 Jun 2019
The stafg was so helpful and friendly. We arrived after 4days of canceled flights and delays. They allowed us to sleep in and made breakfast for us at Noon...they went above and beyond and Charles our waiter was so thoughtful..what a wonderful introduction to Tanzania's
Comment from Hotel Management
10 Aug 2019 by Guest Relations, Hotel Management
Dear Guest,
We thank you for your wonderful feedback ad it is really encouraging our team to go one step more and make our guest comfortable.
We are adding more facilities for our guest in coming months.
Regards
Guest Relations
by A verified traveler
Posted 30 Oct 2018 on Hotels
We thoroughly enjoyed our stay at Keys Hotel in Moshi. Staff were amazing-friendly, attentive and went the extra mile to please. Good restaurant and bar. Spacious comfortable rooms- have your torch handy as we had several short power cuts. Easy walk to main town and markets. Gift shop on site with local curios that are cheaper than those in town! Recommended.
by A verified traveler
Posted 26 Oct 2018 on Hotels
