Ratings based on 28 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Apr 2024
Excellent hotel for skiing at this lovely resort. Food and drink options were great and staff were very positive and helpful. Slight niggles such as constantly running out of basics at meal times (plates/bowls/tea bags/hot water) which was a bit annoying when you rushing to get to lessons. Great location though and very good value for money-would definitely return to this hotel and resort
Comment from Hotel Management
15 Apr 2024 by Julia, Service Relation Clients Belambra, Hotel Management
Dear Claire,Thank you for taking the time to review your visit to our club.We are delighted to hear that you enjoyed your skiing holiday and appreciated our diverse food and drink options, as well as the helpfulness of our staff. It's wonderful to know that our prime location and the overall value offered have met your expectations.We regret to hear about the inconvenience faced due to the shortage of mealtime essentials. Please be assured that we strive to provide ample supplies for all our guests, and while it is uncommon, there are moments when demand peaks unexpectedly. We are continually working to improve our service efficiency, especially during rush hours.Your positive comments about room cleanliness, the condition of the hotel, and the quality of service reaffirm our commitment to maintaining high standards. As for the room amenities, we hope they met your needs and we always welcome suggestions for enhancements.We would love to welcome you in another of our 50 holiday clubs in France.See you soon!Julia, Service Relation Clients Belambra
by A verified traveler
Posted 28 Feb 2024
Very nice all inclusive hotel. Ski/out (as is most of the resort). Food was good and the staff were very helpful. My room was a standard twin. Compact as is common with most French ski hotels but good wardrobe storage, comfortable bed and a powerful shower. A small balcony completed it with views over the village. All in all, good value for money and a good base for my break.
Comment from Hotel Management
29 Feb 2024 by Julia, Service Relation Clients Belambra, Hotel Management
Dear Guest,Thanks for reviewing your stay at our holiday club.We're thrilled to hear that you found our staff very helpful and the food to your liking, as we pride ourselves on our new menu choices and dedicated team. It's also great to know that the comfort and amenities of your room met your expectations, complete with a balcony offering views that we believe are truly exceptional. We appreciate your recognition of the value we strive to provide.While our rooms are designed to be cozy and efficient, in the spirit of the typical French ski hotel experience, we understand that space is always at a premium. We hope the storage solutions and the powerful shower added to the comfort of your stay.We would love to welcome you in another of our 50 holiday clubs in France.See you soon!Julia, Service Relation Clients Belambra
by A verified traveler
Posted 25 Feb 2024
Comment from Hotel Management
27 Feb 2024 by Julia, Service Relation Clients Belambra, Hotel Management
Dear Mark,Thanks for reviewing your stay at our holiday club.We do our utmost to ensure that our guests have the best experience possible with us and it is rewarding to receive a message of satisfaction from our guests.We would be happy to welcome you in another of our 50 holiday clubs in FranceSincerely,Julia, Service Relation Clients Belambra
by A verified traveler
Posted 23 Feb 2024
Concierge desk wasn’t clearly marked as being a concierge area. The layout of the property isn’t intuitive (there are signs on the ground level (which is Level -5) saying “Reception”, despite the “Reception” desk being the concierge desk which is on Level 0). You have to stay there previously to understand what is going on.
Comment from Hotel Management
26 Feb 2024 by Julia, Service Relation Clients Belambra, Hotel Management
Dear Edward,Thanks for taking the time to review your stay at our holiday club.We're delighted to hear that you found our room cleanliness to a high standard, as we strive to maintain impeccable accommodations for all our guests. Regarding the layout and signage of our property, we sincerely apologize for any confusion experienced. Our reception is indeed open 24/7 to assist guests, and we understand the importance of clear directions within our village. Rest assured that we are attentive to feedback like yours as it helps us improve the experience for all our visitors. We also appreciate your comments on the overall condition and service; we are committed to continuously enhancing our facilities and staff training to ensure guest satisfaction.We really hope that we have the pleasure of welcoming you back in the future or in another of our clubs Sélection which you may find fit more in line with your requirements Kind regards,Julia, Service Relation Clients Belambra
by A verified traveler
Great place highly recommend
Posted 13 Feb 2024 on HotelsWeather was amazing,
The staff the location the food the bar the views everything was amazing couldn’t recommend it enough! Ski in ski out is ideal bars and shops 4 min walk away great place
Comment from Hotel Management
14 Feb 2024 by Julia, Service Relation Clients Belambra, Hotel Management
Dear Guest,Thanks for reviewing your stay at our holiday club.We're thrilled to hear that the weather was perfect for your stay and that our location proved to be convenient for all your skiing and relaxation needs. It's great to know that the proximity to bars and shops enhanced your experience, and our ski-in ski-out facility provided the ideal start and end to your skiing adventures. We are particularly proud of the positive comments regarding our staff, and it's rewarding to know that our team's efforts to deliver excellent service are appreciated. The views from our holiday village are indeed a highlight for many of our guests, and we're glad you found them amazing.We look forward to welcoming you back in another of our 50 holiday clubs in France.Kind regards,Julia, Service Relation Clients Belambra
by A verified traveler
Posted 6 Feb 2024
Comment from Hotel Management
21 Mar 2024 by Julia, Service Relation Clients Belambra, Hotel Management
Dear Guest,Thanks for reviewing your stay at our holiday club.We do our utmost to ensure that our guests have the best experience possible with us and it is rewarding to receive a message of satisfaction from our guests.We look forward to welcoming you back in another of our 50 holiday clubs in France.Kind regards,Julia, Service Relation Clients Belambra
by A verified traveler
Posted 3 Feb 2024
The hotel is billed as 4* but it's definitely not at that level. It's 3* at best. The all inclusive food and drinks is the best thing about it and the location is pretty decent. However, the rooms are very basic (glasses not even provided - you have to bring your own from downstairs) and the staff are largely disinterested. The soap in our shower ran out on day one and was never replaced, my family's room wasn't turned over on the last two days and we found out when we got back that money had gone missing. The spa area is also tiny and smelt pretty badly. We've sent a written complaint to the hotel management and would not stay at any of these hotels again.
Comment from Hotel Management
5 Feb 2024 by Julia, Service Relation Clients Belambra, Hotel Management
Dear Tor,Thanks for taking the time to review your stay at our holiday club.We're glad to hear that you appreciated the all-inclusive food and drinks, as well as our village's location. Our team strives to provide a variety of menu choices and an authentic dining experience, including a new restaurant with premium burgers for all ages. We regret to hear that your room amenities did not meet your expectations. Please be assured that we aim to maintain high standards for our accommodations, which include daily housekeeping and other amenities designed for guest convenience. Concerning the spa facilities, we've recently opened a 250 m2 BelaSpa, aiming to provide a relaxing environment for our guests, and we are sorry if this did not live up to your experience. We take all comments seriously as they help us to continually improve our guest experience.(not spec.) We look forward to welcoming you back in another of our 50 holiday clubs in France.Kind regards,Julia, Service Relation Clients Belambra
by A verified traveler
Posted 30 Jan 2024
Great property. Great location. Great deal. I would return next year if we could get the same price point!
Comment from Hotel Management
31 Jan 2024 by Julia, Service Relation Clients Belambra, Hotel Management
Dear Sophie,Thank you for this lovely review.We're thrilled to hear that you found our location ideal and our offerings to be of great value. It's wonderful to know that the cleanliness and condition of our hotel met your expectations, and that you received excellent service from our team. We are particularly proud of the enhancements we've made, including the new restaurant with a delightful burger menu and the comprehensive renovation of our rooms and facilities, ensuring our guests have a comfortable and enjoyable stay.We would be happy to welcome you in another of our 50 holiday clubs in FranceSincerely,Julia, Service Relation Clients Belambra
by A verified traveler
Posted 29 Jan 2024
by A verified traveler
Posted 18 Jan 2024
Comment from Hotel Management
22 Jan 2024 by Julia, Service Relation Clients Belambra, Hotel Management
Dear Vladimir,Thank you for taking the time to leave us your review.We truly value all feedback and sincerely apologize that you were not entirely satisfied with your recent stay. Please do not hesitate to contact us with additional information so that we can identify opportunities for improvement and make future stays more enjoyable.We do hope that we may have the chance to welcome you back in one of the 58 clubs we have in France for a more all round enjoyable stay.Best wishes,Julia, Service Relation Clients Belambra
