Ratings based on 807 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Bastante buena
Comment from Hotel Management
5 Jun 2024 by Chris, Hotel Management
Thank you for the positive feedback. We hope to have you back as our guest soon!
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Chris, Hotel Management
Thank you for your business and review. We look forward to having you back as our guest.
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Chris, Hotel Management
It looks like we were not able to meet all of your expectations. Hopefully we'll have an opportunity to do better the next time you are in town.
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
5 Jun 2024 by Chris, Hotel Management
Sorry to see that we did not meet all of your expectations. We hope to have the opportunity to do better next time you are in town.
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
5 Jun 2024 by Chris, Hotel Management
Sorry to see that your stay was just mediocre. We hope to have a chance to do better the next time you are in town.
by A verified traveler
Posted 26 May 2024
Been having a bit of difficulty here at the property . When I first checked in the bathroom I noticed hair all over the bathroom walls as well as the bathtub. Afterwards I used the dishwasher to wash out my plates and the dishwasher started to leak. Also as advertised free washing and drying. The laundry room does not work so of a family of 5 coming an hour away from the hotel I was forced to bring wet dirty clothes back home. Unfortunately my stay was not pleasant at all . I reached out to the front desk they just disregarded my troubles and asked me what is management Going to do about my trouble here at Sonesta suites , why should the manager know about this . And I replied because it needs to be fixed.
Comment from Hotel Management
27 May 2024 by Chris, Hotel Management
Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. I'm happy that we were able to connect and provide some sort of resolution.
by A verified traveler
Posted 16 May 2024
I like the staff
Comment from Hotel Management
17 May 2024 by Chris, Hotel Management
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!
by A verified traveler
Posted 16 May 2024
Very quiet and clean.
Comment from Hotel Management
17 May 2024 by Chris, Hotel Management
Thank you for taking time to share your review. Our staff works very hard and will be thrilled when I share your review with them!
by A verified traveler from Summit
Posted 14 May 2024
Comment from Hotel Management
17 May 2024 by Chris, Hotel Management
Thank you for the review. We look forward to seeing you again soon!
by A verified traveler from Belmont
Posted 11 May 2024
Parking fees empty lot was going to charge me $5,00 a day nice of them to wave fee😀
Comment from Hotel Management
13 May 2024 by Chris, Hotel Management
Thank you for taking time to write a review. We appreciate your business and feedback!
