Ratings based on 233 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Sep 2023
This property need a lot of work done before I dare revisit it, I’ve been lied to by the staff, the taxi service scammed us every step of the way, different prices on everything, not worth going out there until they improve the service of their staff and the situation with their rooms, the room was subpar it wasn’t like exactly comfy, the room ac was buggy and the bathroom had a terrible stench/smell to it, the entire time we were there the pool was closed and the Landry was open then closed then open several different people said different things, it’s just frustrating tho that the hotel that cost almost the most on our trip was the worst one that we’ve been to, they need to improve their facilities and their staff and transportation before we come back, it’s a bad issue, but I’m hoping they can improve, and In a few years it will be better than it is today!
by A verified traveler
Posted 17 Feb 2023 on Hotels
by A verified traveler
Posted 7 Dec 2022
by A verified traveler
Posted 22 Nov 2022
by A verified traveler
Posted 14 Aug 2022 on Hotels
by A verified traveler
Overpriced rooms, in desperate need of renovation.
Posted 6 Apr 2022 on HotelsThis place needs a complete overhaul. It appears they have let the elements do their work for two years during the pandemic, and they have made little to no effort to renovate since.
Room rates are astronomical given the state of disrepair. At almost $200 per night it's disgraceful. We just felt ripped off frankly.
Food is poor. Breakfast was truly aweful.
Staff are friendly, especially Kathy (5 stars), but the resort is severely understaffed.
My reco is to visit for the day but not to stay overnight.
Comment from Hotel Management
7 Apr 2022 by AAP, Hotel Management
Thank you very much for your feedback. We appreciate the time and effort you have spent sharing your comment. We will address this directly.
by A verified traveler
Posted 4 Mar 2022 on Hotels
Food was not so good. Please add more choices and better home cooked and comfort food.
by A verified traveler
4-Star beach & pool; 1-Star food & rest.
Posted 12 Mar 2021 on Hotels4-Star Hotel price ($150) but we were Happy to not stay second night. 1-Stars> thin ceiling as we could hear upstairs voices, chairs moving, walking in heels; had to sleep with pillow over head. AirCon loud as a train! And WHAT happened to once great 'Reef' Resto? Meals come with cheap, thin, frozen fries. Gone is their amazing breakfast buffet (Covid rules) but instead got a plate of WRONG style eggs, under done tocino, and rice....included a 7,400p room price. We called 2 pm to get cable fixed, he arrived 7 pm...cable also a joke est 20 channels worked of 100.
4-Star> parking, pillows-bed, rest. staff, bartender, beach&water, pool@night. So basically this IS the place for beach & pool, but NOT the place for food or quiet night ZZzz.
by A verified traveler from Pampanga
Posted 24 Nov 2020 on Orbitz
The property has tremendous potential.it needs paint and some repairs. The landscape is unkempt. The beach was dirty with trash and piles of trash.
Comment from Hotel Management
29 Nov 2020 by arjay, Hotel Management
Thank you for staying with us. We appreciate your feedback! We will address this directly.
by A verified traveler
Avoid
Posted 2 Oct 2020 on HotelsNo prior advise on quarintine imposed restrictions. Pool,restsurant closed at 6pm. Food limited and very poor. Totally over priced at 6,800 per night. Wifi not working. No hot water and limited TV channels
A very disappoining experience. Would not recommend.
Comment from Hotel Management
29 Nov 2020 by arjay, Hotel Management
Thank you for staying with us. We appreciate your feedback! We will address this directly.
