Ratings based on 724 Verified Reviews
2.7 Room cleanliness
3.3 Service & staff
2.7 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Expect what you'd expect if you're only paying $60
Posted 14 Nov 2022 on HotelsThe room we were first provided they had evicted the prior tenant. They tried to enter the room while we were in there. The furniture is run down. The floor is tile and it was damaged. The shower had an opening in the ceiling. There was a bottle of oil sitting on the desk, with no cap. They moved us to another room. That room was missing furniture and had no shower curtain. The bed had a thin bed spread. It was cold. The heat worked. The furniture was also dated, chipped and the floor had the same issue. There are no sprinklers in the room. The door was hard to close. i was concerned about safety. It was a clean room. No issues with parking. The front desk person was very apologetic for what we experienced. She said she was going to see what they could do to compensate us. We only paid $60/night. We got what you'd expect for $60/night. She said she'd call us to let us know what the manager agreed to if anything. Never heard from them. I won't be staying here again. Again, you get what you pay for I don't feel it was even worth the $60/night we paid.
by A verified traveler
Not secure
Posted 14 Nov 2022 on HotelsI made a reservation for OYO hotel however that no longer exists and I was moved to hotel M.
The door to room did not close properly. The bathroom door did not shut. The toilet did not flush. There is a weird cleaner smell. There were no garbage cans. I attempted to contact front desk. No one was in office. I called and no answer. When I left I explained about the door not closing and was told “sorry that happened to you” will never stay here. Will not use hotels.com again.
by A verified traveler
Posted 4 Nov 2022
Arrived at 12am there was no one in the office had a number on the door call this number to check in tried calling it but there was no Answer
Comment from Hotel Management
11 Nov 2022 by Ava, Hotel Management
Hi, Joshua! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Ava
by A verified traveler
Extremely Dirty
Posted 31 Oct 2022 on HotelsWHEN WE ARRIVED AT THE PLACE, IT LOOKED LIKE IT WAS AN ABANDONED BUILDING WITH ONE OTHER CAR IN THE LOT. THE WOMAN AT THE DESK, RAN MY CREDIT CARD SEPARATELY FOR THE COST OF THE ROOM AND THEN FOR THE SECURITY DEPOSIT, WHICH CAUSED A FRAUD ALERT ON MY CARD. THANKFULLY, I HAD ANOTHER CARD TO USE. IT TOOK A VERY LONG TIME TO CHECK IN. ONCE WE GOT TO OUR ROOM, IT SMELLED SO STRONGLY OF DISINFECTANT THAT YOU COULD NOT BREATHE IN WITHOUT COUGHING. WE WENT TO GET ICE IN THE DISGUSTING ICE/VENDING AREA., THE ICE SCOOP WAS ATTACHED TO THE WALL AND COVERED IN DIRT. THE SURROUNDING AREA WAS FILTHY! THERE WAS NO GARBAGE CAN IN THE ROOM. THERE WAS A GARBAGE BAG INSIDE OF THE TOILET. THE TOWELS WERE FILTHY AND HAD PUBIC HAIR ON THEM. THE COMFORTERS WERE VERY STAINED, WHICH WAS DISGUSTING.
Comment from Hotel Management
11 Nov 2022 by Ava, Hotel Management
Hi, Lisa! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Ava
by A verified traveler
Posted 30 Oct 2022
Room we booked was unavailable. Room smelled like smoke, door barely worked. VERY noisy all night long, room wasn’t fully cleaned. Very disappointed.
Comment from Hotel Management
7 Nov 2022 by Ammy, Hotel Management
Hi, Kristi! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim
by A verified traveler
Not as good as olast week
Posted 22 Oct 2022 on HotelsNeeded to get a second set of towels. Toilet tissue was missing. No facial tissues.
Comment from Hotel Management
7 Nov 2022 by Ammy, Hotel Management
Hi, Jon! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah
by A verified traveler
Posted 22 Oct 2022
Great location next to the West Virginia Coliseum
Comment from Hotel Management
7 Nov 2022 by Ammy, Hotel Management
Hi, Marty! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim
by A verified traveler
Worth the money
Posted 13 Oct 2022 on HotelsMotel was very clean. It showed signs of being old but was in good repair.
Comment from Hotel Management
20 Oct 2022 by k, Hotel Management
Thank you for rating us highly, pleased to see that the services we offer meet your needs, we are going to try to keep it up. Regards, Kate
by A verified traveler
Posted 9 Oct 2022 on Hotels
Comment from Hotel Management
20 Oct 2022 by k, Hotel Management
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Kate
by A verified traveler
Posted 6 Oct 2022 on Hotels
Comment from Hotel Management
20 Oct 2022 by k, Hotel Management
Hi, Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Kate
