Ratings based on 800 Verified Reviews
2.2 Room cleanliness
2.6 Service & staff
2.5 Room comfort
2.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
by A verified traveler
Posted 5 Jun 2024
by A verified traveler
Posted 4 Jun 2024
by A verified traveler
Posted 3 Jun 2024
Even though the hotel itself was pretty run down, not maintained well and not clean our room must have been updated recently because it was in much better condition than the rest of the place. Bed was comfortable and we slept well. They ran out of breakfast which was disappointing.
Comment from Hotel Management
5 Jun 2024 by Quality Inn & Suites Morgan Hill Management, Hotel Management
Dear Courtney,We are glad to hear your room was comfortable and updated. We apologize for the disappointment with breakfast running out and will address this with our team to improve future service. We hope to welcome you back and provide an even better experience.Thank you,Quality Inn & Suites Morgan Hill Management
by A verified traveler
Posted 3 Jun 2024
The room was not ready until 8:00 pm
There wasn’t hot water in the room
The tv was not working
The pool was dirty
Comment from Hotel Management
5 Jun 2024 by Quality Inn & Suites Morgan Hill Management, Hotel Management
Dear Sam,We sincerely apologize for the numerous issues you encountered during your stay. Our team will address these concerns immediately to prevent such occurrences in the future. Don't hesitate to contact us directly so we can make this right for you. Thank you for bringing these matters to our attention.Sincerely,Quality Inn & Suites Morgan Hill Management
by A verified traveler from Morgan Hill
Posted 3 Jun 2024
Old
Comment from Hotel Management
5 Jun 2024 by Quality Inn & Suites Morgan Hill Management, Hotel Management
Dear Francisco,We continuously maintain and update our facilities to ensure a comfortable stay for our guests. We appreciate your input and hope to welcome you back in the future.Sincerely,Quality Inn & Suites Morgan Hill Management
by A verified traveler from Morgan Hill
Posted 3 Jun 2024
Not much
Comment from Hotel Management
5 Jun 2024 by Quality Inn & Suites Morgan Hill Management, Hotel Management
Dear Francisco,We're sorry to hear that your experience did not meet your expectations. We are constantly working to improve our services and amenities. Your comments are valuable and will help us enhance our guest experience. We hope to have the opportunity to serve you better in the future.Sincerely,Quality Inn & Suites Morgan Hill Management
by A verified traveler
Posted 3 Jun 2024
The sheets had piss stains, hairs all over the bed, and black stains. The sheets were wrinkles and the towels were dirty. The floors were dirty and even the hall ways were dirty. The local motel 6 would be a better option.
Comment from Hotel Management
5 Jun 2024 by Quality Inn & Suites Morgan Hill Management, Hotel Management
Dear Jorge,We sincerely apologize for the conditions you have encountered during your stay. We are addressing these concerns with our housekeeping team immediately. Don't hesitate to contact us directly so we can rectify this situation and ensure a better experience for you in the future. Thank you for bringing this to our attention.Sincerely,Quality Inn & Suites Morgan Hill Management
by A verified traveler
Posted 31 May 2024
Pool dirty hallways dirty un safe
Comment from Hotel Management
4 Jun 2024 by Quality Inn & Suites Morgan Hill Management, Hotel Management
Dear Marina,We apologize for the cleanliness issues and any concerns about safety you experienced during your stay. Your feedback is essential, and we will address these problems with our maintenance and housekeeping teams immediately. Don't hesitate to contact us directly so we can discuss your concerns further and work to make things right. Thank you for bringing this to our attention.Sincerely,Quality Inn & Suites Morgan Hill Management
by A verified traveler
Posted 28 May 2024
The picture online are not what they seem. Floors were sticky, super old and out dated, smells really bad. We found spiders in our room. Hall ways were messy, carpets are disgusting. Highly do not recommend staying here ever again
Comment from Hotel Management
30 May 2024 by Quality Inn & Suites Morgan Hill Management, Hotel Management
Dear Thomas,We apologize for the disappointing experience you had during your stay. Your feedback is very concerning, and we will address these issues immediately. Don't hesitate to contact us directly so we can discuss this further and work to make it right. Thank you for bringing these matters to our attention.Sincerely,Quality Inn & Suites Morgan Hill Management
