Ratings based on 607 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Water pressure low
Comment from Hotel Management
6 Jun 2024 by Scott E, Hotel Management
Dear Kim and Tom,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. I'm glad you like the location.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the whole team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,SCOTT ENGLEHARDTFront Office ManagerCourtyard Marriottscott.englehardt@marriott.com408-782-6034
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
30 May 2024 by Scott E, Hotel Management
Thank you for the review! We hope to see you again soon.
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by Natalie, Hotel Management
Thank you for staying with us, we hope to welcome you back shortly.
by A verified traveler
Posted 24 May 2024
Very clean. Room is good size
Comment from Hotel Management
25 May 2024 by Scott E, Hotel Management
Thank you for the review!
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
9 May 2024 by Scott E, Hotel Management
Hello Jaime,Thank you so much for the kind review! Hope to see you again soon.Scott
by A verified traveler
Posted 28 Apr 2024
Was around 6pm and they said my room wasn’t ready.
Comment from Hotel Management
29 Apr 2024 by Natalie, Hotel Management
Thank you for taking the time to provide us with feedback from your stay. I am very sorry to hear that you were unable to check in earlier. I can understand your frustrations and hope that you will give us another try in the future, as this is not a common occurrence. Please know that your feedback is important to our team's growth and we look forward to making sure this is an isolated situation.
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
8 May 2024 by Natalie, Hotel Management
Thank you for staying with us, we hope to welcome you back in the future!
by A verified traveler
Posted 23 Apr 2024
Female front desk is rude. Morning front desk seemed annoyed when we asked about the breakfast. Very short with us. No customer service skills. Evening front desk also seemed annoyed with our presence. We were with a group friends who also stay at the hotel. We were hanging out in the lobby seating area so we wouldn’t disturb anyone. We got loud once because of laughter. The front desk clerk at us like we’re children. Saying she got complaints. But yet she was the loud talking on the phone. Left very racial to me.
Comment from Hotel Management
23 Apr 2024 by Natalie, Hotel Management
Thank you for taking the time to provide us with feedback from your stay. I am very sorry to hear that you were not able to enjoy your stay as expected and that there were multiple issues that occurred. Please know that this is not typical of our service, and I apologize if you were offended by any of the staffs actions. I would like to discuss further the situation involving the noise complaint if you are available. Please reach out via email or phone and I would be happy to help out. As promised, your account has been granted additional Bonvoy points for the inconvenience. I do hope that you will give us another try in the future. Thank you!
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Natalie , Hotel Management
Thank you for staying with us, we hope to welcome you back shortly!
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
8 May 2024 by Natalie, Hotel Management
Thank you for staying with us, we hope to welcome you back in the future!
