Ratings based on 600 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
9 May 2024 by Scott E, Hotel Management
Hello Jaime,Thank you so much for the kind review! Hope to see you again soon.Scott
by A verified traveler
Posted 28 Apr 2024
Was around 6pm and they said my room wasn’t ready.
Comment from Hotel Management
29 Apr 2024 by Natalie, Hotel Management
Thank you for taking the time to provide us with feedback from your stay. I am very sorry to hear that you were unable to check in earlier. I can understand your frustrations and hope that you will give us another try in the future, as this is not a common occurrence. Please know that your feedback is important to our team's growth and we look forward to making sure this is an isolated situation.
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
8 May 2024 by Natalie, Hotel Management
Thank you for staying with us, we hope to welcome you back in the future!
by A verified traveler
Posted 23 Apr 2024
Female front desk is rude. Morning front desk seemed annoyed when we asked about the breakfast. Very short with us. No customer service skills. Evening front desk also seemed annoyed with our presence. We were with a group friends who also stay at the hotel. We were hanging out in the lobby seating area so we wouldn’t disturb anyone. We got loud once because of laughter. The front desk clerk at us like we’re children. Saying she got complaints. But yet she was the loud talking on the phone. Left very racial to me.
Comment from Hotel Management
23 Apr 2024 by Natalie, Hotel Management
Thank you for taking the time to provide us with feedback from your stay. I am very sorry to hear that you were not able to enjoy your stay as expected and that there were multiple issues that occurred. Please know that this is not typical of our service, and I apologize if you were offended by any of the staffs actions. I would like to discuss further the situation involving the noise complaint if you are available. Please reach out via email or phone and I would be happy to help out. As promised, your account has been granted additional Bonvoy points for the inconvenience. I do hope that you will give us another try in the future. Thank you!
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Natalie , Hotel Management
Thank you for staying with us, we hope to welcome you back shortly!
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
8 May 2024 by Natalie, Hotel Management
Thank you for staying with us, we hope to welcome you back in the future!
by A verified traveler
Posted 7 Apr 2024
We called ahead to see if we could check in early and were able to get in even though the rooms were sold out the previous night. It was great because we were in town for a soccer tournament and didn’t want to leave out stuff in the car.
Comment from Hotel Management
7 Apr 2024 by Scott E, Hotel Management
Hello Jessica,Thank you for the review! We hope to see you again next time your travels bring you this way!Scott
by A verified traveler
Posted 31 Mar 2024
Good
Comment from Hotel Management
2 Apr 2024 by se, Hotel Management
Thank you for the review! Hope to see you again soon!
by A verified traveler
Posted 29 Mar 2024
Nice comfy bed. Expedia reservation gave wrong info about types of rooms, frustrating. Desk staff were very nice and helped accommodate.
Comment from Hotel Management
30 Mar 2024 by Natalie , Hotel Management
Thank you for taking time to provide us with feedback from your stay. I am happy you enjoyed your stay! We hope to welcome you back in the future!
by A verified traveler
Posted 25 Mar 2024
The property (room and lobby) were wonderful. A couple of things were concerning. We stayed at this hotel with multiple soccer teams. The fact that there is one washing machine and one dryer in the guest laundry is inadequate. Additionally, there is one elevator and twice we heard a very loud boom like the elevator was going to fall or open between floors. When reported, the hotel staff said they were aware of it and had called to have it serviced.
Comment from Hotel Management
25 Mar 2024 by Natalie, Hotel Management
Thank you for taking the time provide us with information about your stay. We appreciate your business and thank you for letting us know about the elevator. We have had it looked at, as our guest's safety is top priority. We hope you enjoyed the tournament and hope to welcome you back soon!
