Ratings based on 352 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from LIBERTYVILLE
Posted 23 Apr 2024
I like been flexible I have a extra person por a day and they Ed with low cost with no problem others hotel they are very difficult , hospitality of the employees great , good food at the restaurant
Comment from Hotel Management
23 Apr 2024 by Guest Service, Hotel Management
Dear William,We are very pleased to know that you enjoyed your stay with us. Thank you very much for your preference and rating. Hopefully we will have the privilege of serving you again.
by A verified traveler
Posted 11 Jan 2024
Comment from Hotel Management
15 Jan 2024 by Guest Service, Hotel Management
Estimado Javier,Nos motiva mucho ver su calificación de 5 sobre 5 y saber que disfrutó su estancia con nosotros. Esperamos poderle servir nuevamente en su próxima visita a Morelia
by A verified traveler
Posted 8 Jan 2024
Comment from Hotel Management
8 Jan 2024 by Guest service, Hotel Management
Estimada Yasmany,Nos complace mucho ver su calificación y saber que disfrutó su estancia con nosotros.Esperamos poderle servir nuevamente en su próxima visita a Morelia
by A verified traveler
Posted 6 Jan 2024
Exelent location
Comment from Hotel Management
8 Jan 2024 by Guest service, Hotel Management
Dear Joseph,We are very pleased to see your rating and knowing that you enjoyed your stay with us and we hope to service you sometime soon!
by A verified traveler
Posted 6 Jan 2024 on Hotels
Comment from Hotel Management
8 Jan 2024 by Guest service, Hotel Management
Estimado José,Nos sorprende mucho ver su calificación tan deficiente ya que en su check out nos mencionó que se la habia pasado muy bien y que incluso quería regresar más días. Hasta tarjeta con los datos del hotel nos pidió!Nos serviría mucho saber realmente su opinión y saber en qué podemos mejorar para que nuestros huéspedes puedan disfrutar mucho su experiencia.
by A verified traveler
Posted 31 Dec 2023 on Orbitz
Restaurant and valet staff were outstanding. Front desk couldn’t care less about our requests, even though we paid for the most expensive room. Music started blasting at 10am from the restaurant upstairs. Would not stay here again.
Comment from Hotel Management
1 Jan 2024 by Guest Service, Hotel Management
Dear Fidel,I'm sorry to hear about your disappointing experience at the hotel. It's frustrating when the service doesn't meet your expectations, especially when you've paid for a premium room. In situations like this, it might be helpful to provide feedback directly to the hotel management while you are still at the hotel so you can be taken care of properly. Thank you for your comments that have been passed to our general manager so she can work closely with the front desk staff so they can improve their service and attention. In regards to the restaurants music, we will look into this as we havent received any comments on this.
by A verified traveler
Posted 31 Dec 2023 on Hotels
Comment from Hotel Management
5 Jan 2024 by Guest Service, Hotel Management
Estimado José Luis,Muchas gracias por su preferencia y calificación. Nos serviría mucho saber en qué aspectos podemos mejorar para lograr una calificación de 10. Su opinión es muy importante para nosotros.
by A verified traveler
Black Mold on Ceiling
Posted 5 Nov 2023 on HotelsI checked into room 226 and it was immediately clear the room had mildew. Additionally the room had no windows, so I was unable to clear the air. I expressed my concerns to the hotel, but they refused to change rooms for me, I was even willing to take a smaller room versus a suite I paid for.
I returned to the room and while in the restroom I had parts of the ceiling come down on me, which then drew my attention to the black mold on the ceiling.
My one night stay was horrible and I spent part of the night with the room doors open to have some kind of fresh air. I would not recommend this hotel to anyone, because of their lack of service.
Comment from Hotel Management
6 Nov 2023 by Guest Service, Hotel Management
Dear Thomas,Maybe there was a language misinterpretation but the hotel did not refused to your room change, we simply did not have anywhere to move you to. We were 100% occupancy last week so I hope you understand that all rooms were occupied. So please try to understand us also, if we did have a room available, of course we wouldve moved you.
by A verified traveler
Posted 5 Nov 2023
Great experience
Comment from Hotel Management
6 Nov 2023 by Guest Service, Hotel Management
Estimado Alfredo,Nos motiva mucho saber que ha disfrutado su estancia con nosotros al ver su calificación. Agradecemos mucho su preferencia y su valoración y esperamos poder servirle en un futuro.
by A verified traveler
Posted 28 Oct 2023
Loved the customer service starting with arrival check in to parked car and help with my luggage and room
I would stay here again Definetly
Comment from Hotel Management
31 Oct 2023 by Guest Service, Hotel Management
Dear Juanita,It's wonderful to hear that you loved the customer service, from check-in to assistance with parking and your luggage, and that you would choose to stay at the hotel again. Exceptional customer service is a crucial part of providing a great guest experience, and it's great to know that you had a positive experience in this regard.If you have any more feedback or suggestions for us, please don't hesitate to share. We look forward to welcoming you back in the future, and thank you for choosing our hotel and for sharing your positive feedback!
