Ratings based on 133 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
The romance 😍 was great, con la ciudad .
Comment from Hotel Management
8 May 2024 by Manager, Hotel Management
Jorge, thank you very much for rating your stay with us, we were really happy to had you as our guest. Come back soon, we will be very happy to see you!
by A verified traveler
Posted 17 Mar 2024
Cometieron un error y en su sistema solo separaron 1 cuarto en lugar de los dos que habíamos reservado y prepagado. Nos consiguieron dos habitaciones en otro hotel de menor ranking pero de un costo similar, tengan cuidado si reservan más de un cuarto ya que no tienen cuidado y sobrevenden sus cuartos.
Comment from Hotel Management
19 Mar 2024 by Gerente General, Hotel Management
Estimado Sr. Fernando, lamentamos sinceramente el inconveniente que experimentó durante su reciente reserva en Hotel Romance. Queremos ofrecerle nuestras más sinceras disculpas por el error en nuestro sistema de reservas que resultó en una situación desafortunada para usted y su familia.Entendemos completamente su frustración al no recibir las dos habitaciones que había reservado. Queremos que sepa que hicimos todo lo posible para solucionar este problema de manera rápida y eficiente y nos complace que haya aceptado el acomodo en otro hotel con características similares.Queremos asegurarle que este incidente fue un error humano aislado y que no es representativo de nuestros estándares habituales de servicio al cliente. Valoramos la confianza que depositó en nosotros al elegir Hotel Romance para su estadía en Morelia y lamentamos cualquier inconveniente que este error haya causado.Apreciamos su comprensión y paciencia mientras trabajábamos para encontrar una solución alternativa para alojarlo durante su estadía. Tomamos en serio sus comentarios y los utilizaremos para mejorar nuestros procedimientos internos y evitar que situaciones similares ocurran en el futuro.Esperamos que, a pesar de este inconveniente, haya disfrutado de su tiempo en Morelia y que haya tenido una experiencia agradable en el hotel alternativo.
by A verified traveler
Posted 21 Feb 2024
near attractions, flexible check in, clean, excellent service
Comment from Hotel Management
21 Feb 2024 by Manager, Hotel Management
Rafael, thank you for choosing Hotel Romance for your recent stay and for taking the time to leave us this review. We are really happy to know you enjoyed your stay with us. We wish you had a nice trip back home, come back soon, we will be very happy to see you!
by A verified traveler from San Pablo
Posted 14 Feb 2024
Loved everything about this property
Comment from Hotel Management
15 Feb 2024 by Manager, Hotel Management
Fidel, thank you so much for taking the time to leave us this wonderful review! On behalf of the entire team at Hotel Romance, we want to express our sincere gratitude for your kind words.We are absolutely thrilled to hear that you loved everything about our property. Providing our guests with an exceptional experience is always our top priority, and we are delighted to learn that we succeeded in meeting your expectations.Your satisfaction is our greatest reward, and it inspires us to continuously strive for excellence to ensure that every stay is memorable. We look forward to the opportunity of welcoming you back in the near future and creating more unforgettable moments together.Thank you once again for choosing Hotel Romance for your stay!
by A verified traveler
Posted 2 Feb 2024
El personal super amable y es bonito y limpio. ¡me encantó!
Comment from Hotel Management
4 Feb 2024 by Gerente General, Hotel Management
Yoanna, muchas gracias por habernos elegido como tu opción de hospedaje en Morelia, estamos muy contentos de saber que tu estancia en Hotel Romance fue tan placentera y que lo hayas disfrutado tanto, la satisfacción de nuestros huéspedes es de suma importancia para nosotros y estamos felices de haberlo logrado.Deseamos que hayas regresado con bien a casa y que pronto puedas visitarnos nuevamente, te estaremos esperando con gusto, ¡hasta pronto!
by A verified traveler
Posted 29 Dec 2023
La experiencia fue increíble. La área era perfecta. Todo está cerca para solo caminar uno cuantos minutos. Todos fueron amables y nos dieron uno de los mejor servicios.
Comment from Hotel Management
3 Jan 2024 by Gerente General, Hotel Management
Jonathan, muchas gracias por tomarte el tiempo para dejarnos este comentario, estamos muy contentos de saber que disfrutaron su estancia con nosotros, describir nuestro servicio como "increíble experiencia" significa mucho para nosotros y nos llena de orgullo.Deseamos que hayan disfrutado mucho nuestra hermosa ciudad, Morelia y que hayan pasado una bonita navidad en Guanajuato. ¡Vuelvan pronto, nos dará mucho gusto volver a verlos!
by A verified traveler
Yani at Hotel Romance Front Desk is so helpful
Posted 7 Dec 2023 on HotelsYani at Romance Hotel is the most helpful front desk person. She was always greeted us with a smile and if something was wrong in our room she would fix it. The hotel is convenient located to everything. Wifi is great. Breakfast was great. Room was spacious. Again Yani at the front desk is super helpful if you have concerns she will help you. I would highly recommend Romance Hotel if staying in Morelia.
Comment from Hotel Management
9 Dec 2023 by Manager, Hotel Management
Thank you for taking the time to share your experience at Hotel Romance. We greatly appreciate your kind words and positive feedback regarding our hotel and, especially, Yani at our front desk.We're thrilled to hear that Yani's exceptional service made a difference in your stay. Providing a warm and helpful atmosphere for our guests is our top priority, and it's fantastic to know that Yani's assistance enhanced your experience.We're delighted that you found our hotel's location convenient, enjoyed the great Wi-Fi, and appreciated our delicious breakfast. It's also wonderful to hear that you found your room spacious and accommodating.Your recommendation means a lot to us, and we're honored that you would highly recommend Hotel Romance to others visiting Morelia. Should your travels bring you back to our city, we'd be delighted to welcome you again and ensure another enjoyable stay.
by A verified traveler
Posted 2 Dec 2023
Comment from Hotel Management
9 Dec 2023 by Gerente General, Hotel Management
Gracias por tomarse el tiempo para calificar nuestros servicios, estamos muy contentos de recibir esta calificación y de saber que su estancia con nosotros fue tan placentera. Deseamos poder recibirla muy pronto nuevamente.
by A verified traveler
Posted 24 Oct 2023
Comment from Hotel Management
24 Nov 2023 by Manager, Hotel Management
Josh thank you for taking the time to rate our services, we are really happy to get that raiting.We hope you had a nice trip back home. Come back soon!
by A verified traveler
Posted 2 Aug 2023
Excellent hotel close to everything and very friendly staff.
Comment from Hotel Management
8 Aug 2023 by Manager, Hotel Management
Thank you for taking the time to leave a review of your recent stay at Hotel Romance. We are delighted to read your positive feedback.We are glad to hear that you found our hotel excellent and enjoyed its convenient location close to everything you needed during your stay in Morelia. Our team takes pride in providing a warm and welcoming atmosphere, and we're delighted that you experienced our friendly staff firsthand.Your kind words mean a lot to us, and we truly appreciate your feedback. It was a pleasure to have you as our guest, and we hope to welcome you back to Hotel Romance in the future for another excellent experience.Thank you once again for choosing Hotel Romance for your stay.
