Ratings based on 16 Verified Reviews
4.8 Room cleanliness
5.0 Service & staff
5.0 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
The hotel has a ‘no-guest-policy’ and does not allow drivers or anyone but the resident on the property. I had booked a room for two people, even though I stayed by myself. Even then, the driver was not allowed to go inside the hallway, and the lobby.
It is a standard practice in India for hotels to foresee a space/room/facility for drivers. I did not enjoy my stay because I was shocked about the rudeness of this policy.
If I book a room for two people, I have the right to meet anyone who joins me as a second person, in the hotel, lobby, in my room, or anywhere on the property.
I do not recommend this hotel.
Comment from Hotel Management
2 Jun 2024 by Y. Bhatt , Hotel Management
Dear Ms Elke, We are sorry to hear that you did not enjoy your stay at Nivah and that we were unable to meet your expected standards as an accommodation. We always strive to make all our guests feel at home at Nivah.To address your complain, Nivah is a private bed & breakfast and not a hotel.We have a strict no visitor policy on the premises, which is mentioned on our website and booking confirmations within the property policies.We do feel you may be mistaken as it is not standard practice in India for all hotels to offer staff accommodations, some do and others do not, which is why it is always a good idea to check with the property before making a reservation to see if they offer staff lodgings.All our rooms are standard double occupancy rooms, however, you did book the room as a single occupant and we do need to see a Govt issued photo identification of all guests checking into the property (whether single or double occupancy) at the time of check in. That is standard practice, one which all hotels and lodgings in India have to follow. You had wanted your taxi driver as the second occupant in your room, but gentleman had no government photo identification on him (he did not even show his drivers licence) and you did not want to officially add him onto your reservation. We do apologise if you felt our staff was rude to you but you did snatch our manager’s phone from his hand and through it on the ground, breaking it. We do not condone any violent or threatening behaviour against any member of staff at Nivah. Once again, we do apologise for any inconvenience our property policies may have caused you and strive to serve you better if you give us the opportunity to do so in the future.
by A verified traveler
Posted 5 Feb 2024
This beautiful property, with its large rooms, decorated in the most exquisite wallpapers, furnishings and art is simply a pleasure. The staff are very helpful and so happy to help you navigate Moradabad. Its on the heart of the city but feels locked away like a well kept secret.
by A verified traveler from riverton
Posted 30 Jan 2024
We recently stayed at Nivah when visiting Moradabad for my son’s wedding. Mr. Yateendra who is the manager is the best. He made our stay as if we were staying in his home. Wonderfully place!
by A verified traveler
Posted 26 Mar 2023
I loved the history of the place. Just beautiful!
The staff was remarkable. So friendly and helpful. The best I have experienced!
by A verified traveler
Palace away from home
Posted 6 Mar 2022 on HotelsHeritage palace. Make you feel king of Moradabad. Modern hotel building around seperete living style .you will find tower luxurious hotel but this is just different. I never locked my room in three days stay not fair to say home away home I rather say palace away from home. Love it thank you Mr Yatin bhutt for taking care of my stay
by A verified traveler
Posted 30 Nov 2021
Had an amazing stay in Nivah. Property surpassed expectations and the service from the House manager Yatindra was first class. From start to finish nothing was too much trouble. The place is really beautiful and one should visit it with the loved ones.
by A verified traveler
Posted 19 Jul 2019
Comment from Hotel Management
6 Aug 2019 by The Manager, Hotel Management
Dear Sir,
We are sorry to hear about your experience. Having had mostly satisfied customers until now - we do apologise that we fell short of your expectation.
However, we must stress on the fact that we are a bed & breakfast and not a hotel (as is already mentioned clearly in our lodging details).
Because we are private lodging, as per the property's policy, we do not allow visitors on the property, this is to maintain the safety, security and privacy of all our guests, and we are an adult only accommodation.
Our property's policies are all mentioned in our details however we apologise in case you were unable to view them properly before making a reservation. We will work on improving the visibility of the said polices on our Expedia page.
We do hope you will give us another chance to make it up to you on your next trip to Moradabad.
Thank you.
by A verified traveler
Heritage property at its best
Posted 2 Jul 2019 on HotelsOutstanding property with outstanding hospitality
So much warmth and service with a smile
Loved it
Comment from Hotel Management
6 Aug 2019 by The Manager, Hotel Management
Dear Mr Zuzer,
We are very pleased you enjoyed your stay with us and we do hope to be able to welcome you back in the near future.
by A verified traveler
An Absolute Gem in Moradabad
Posted 11 Jun 2019 on HotelsThis hotel is by far the best place to stay in Moradabad. The charming decor throughout, very comfortable rooms and extremely attentive staff are sure to impress anyone coming through the city. Cannot recommend more highly.
Comment from Hotel Management
6 Aug 2019 by The Manager, Hotel Management
Dear Mr Darrell,
Thank you for your kind words! We are glad you enjoyed your stay with us and we do hope you choose to stay with us again on your next trip to Moradabad.
by A verified traveler from Montreal, Canada
Posted 21 Mar 2019
The Nivah is a jewel of a hotel in the centre of a very busy, loud city. The staff is excellent and the accommodations are perfect, extremely comfortable suite, excellent breakfast. The staff, in particular Mr.Yatendar, are extremely helpful and made my stay even more pleasant. This small boutique hotel is the only place I would consider staying in when visiting Moradabad.
