Ratings based on 596 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
22 May 2024 by GM, Hotel Management
Michele, thank you for taking the time to review our hotel glad to see it was a 5star experience. Hope we get the chance to host you again in the future.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
22 May 2024 by GM, Hotel Management
El Hadi, thank you for your 5 stars review glad to see we helped make your stay a great experience. Hope we get to host you again in the future.
by A verified traveler
Posted 16 May 2024
Property is just OK, but... ONE cheap washcloth? A TINY vanity?? A love seat that may be the most uncomfortable on earth?
More significantly, I've used Courtyards for many years but not recently. I know going in that, unlike similar (but physically better and with better amenities) properties like Hampton have free breakfast, Courtyard charges. I know that, but prices were ludicrous! Sure, I can afford it, but I refuse to be ripped off The insulting pricing prompted us to go elsewhere. In the end I HAPPILY paid a bit more for an infinitely better SERVED breakfast. Incidentally, a muffin in a nice sit-down restaurant at the Philadelphia airport was both MUCH larger and MUCH less expensive Than at the Courtyard. And, airports aren't exactly known for low priced meals.
DO YOURSELF A FAVOR; GO ANYWHERE ELSE!!
Comment from Hotel Management
20 May 2024 by Gm, Hotel Management
John, Sorry to hear your stay wasn't a positive experience, Courtyards do not offer free breakfast it is a cook to order. Our goal always is to make it a wonderful experience sorry to hear we fell short.
by A verified traveler
Posted 16 May 2024
The staff was so polite!.. it was super quiet, like we were the only guests.. perfect location!
Comment from Hotel Management
16 May 2024 by GM, Hotel Management
Heather, thank you for your review, glad that you enjoyed the peace and quiet that our hotel offers nestled on the mountain. Always nice to hear feedback on my amazing staff. We hope we can host you again in the future.
by A verified traveler
Posted 15 May 2024
I was very disappointed that some services advertised wasn’t available. Also my breakfast voucher was not honores
Comment from Hotel Management
16 May 2024 by GM, Hotel Management
Ida, Sorry to hear your stay with us didn't meet your expectations. We try very hard to provide the best service possible. I am sorry to hear you had problems with a voucher if you give our hotel a call back and prepaid for breakfast we can take care of the charge for you.
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
16 May 2024 by GM, Hotel Management
Halina, thank you for taking the time to give us feedback, glad to see your stay with us was a 5*. Hope we get the chance to host you again in the future.
by A verified traveler
Posted 6 May 2024
The staff were very friendly an accommodating. The room was nice. The bar and lounge area were relaxing.
Comment from Hotel Management
9 May 2024 by GM, Hotel Management
Sean, thank you for your 5 out 5 rating, glad to hear it was an amazing stay with us hope to see you again in the future.
by A verified traveler
Posted 6 May 2024
Property was clean and staff was great. Hallways had a funky smell.
Comment from Hotel Management
9 May 2024 by GM, Hotel Management
Adam, thank you for your 4 out of 5 review glad to see our team was great and hotel was up to Marriott standards, sorry about the funky smell that was in the hallway.
by A verified traveler
Posted 6 May 2024
Quiet
Comment from Hotel Management
9 May 2024 by GM, Hotel Management
Jacques, thank you for taking the time to give our team a review of 5 out of 5, great to see it was a great stay.
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
9 May 2024 by GM, Hotel Management
Jon, thank you for taking the time to review our property and to see it was a 5 star stay. Hope to get the chance to host you again in the future.
