Ratings based on 987 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Mineral pool was closed with no notice on website. Morningside cafe was also closed, so no where to grab a coffee.
by A verified traveler
Posted 8 Jun 2024
Nice place to stay. Didn't like the shower.
by A verified traveler
Posted 4 Jun 2024
Beautiful stay, always love my time at the spa
by A verified traveler
Posted 3 Jun 2024
by A verified traveler from Barrhead
Posted 1 Jun 2024
Loved the mineral pools, indoor and outdoor. Spa experience was lovely.
Front desk staff were so friendly and welcoming.
An all around great experience which we hope to repeat in the near future.
by A verified traveler
Posted 29 May 2024
We feel the room price is over priced . The wear and tear shows on furniture and walls, lack of electric plug ins is horrible. You shouldn’t have to crawl under bed for a hook up. What was a state of the art hotel is sorely showing its age.
by A verified traveler
Posted 27 May 2024
by A verified traveler
Posted 27 May 2024
We arrived during a thunderstorm so they upgraded us to a jacuzzi suite for no extra charge, room was very nice and hot spring pool was great
by A verified traveler
Posted 26 May 2024
Kids loved the spa
by A verified traveler
Posted 26 May 2024
Overall we love the Spa and often spend time there for anniversaries and short getaways. It has needed upgrading and renovations for awhile and still shows that need in the carpeting, paint and bathroom fixtures. The one thing that is most inconvenient is the lack of room service. New security changes that require keycards mean that Skip and other deliveries also are not able to deliver food to the room. It should go without saying that there are times during honeymoons and anniversaries where food delivery to the room would be deeply appreciated and when going to the Front desk to carry food to your room is less than convenient. This seems rather silly for a hotel and spa that hopes to compete on a national and international scale.
