Ratings based on 912 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024
We had a good time at the property. Spent most of our time on excursions, food and beverage was expensive as is throughout French Polynesia. Their mixed drinks were very questionable and very expensive. I’m sure they did not know how to actually make them.
Comment from Hotel Management
29 Apr 2024 by Teaonui Brothers, Hotel Management
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the Hilton Moorea Lagoon resort & spa. We hope to have the pleasure of welcoming you back to our hotel soon.
by A verified traveler
Posted 26 Apr 2024
Have stayed at this resort several times over past 22 years. The staff is always kind and personable. Facilities are well-kept and comfortable.
Comment from Hotel Management
2 May 2024 by Daniel Maruhi -Assitant Front-Office Manager, Hotel Management
Greetings from sunny Moorea,Dear Mr. Peter JohnThank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.We are happy to hear that your stay went well.We hope to have the chance to welcome you next time in our little Paradise.Take care of yourself and see you soon.
by A verified traveler
Posted 25 Apr 2024
This is a beautiful aging resort. The bungalows are spacious and have plenty of outdoor space. The resort is well maintained, the staff is very friendly and accommodating. The daily breakfast offered a nice variety of food with buffet service with a featured omelet bar. The restaurants are expensive but there are plenty of good restaurants that will provide pick up service. All in all, a great hotel for a stay in paradise!
Comment from Hotel Management
25 Apr 2024 by Teaonui Brothers, Hotel Management
Dear Kathy,Thank you very much for your positive feedback.I will share it with the entire team,We hope to welcome you again,Mauruuru
by A verified traveler
Posted 24 Apr 2024
Overrated, overpriced for the value. I’ve stayed at many other 5 star hotels and am surprised this Hilton is considered 5 stars making me assume they’re paying for that ranking. The hotel had cheap plastic lounge chairs scattered around and the entire resort is in major need of renovation. In terms of sustainability, I wish there were more water fountains throughout the property and I was surprised they didn’t have filtered water. Also, why the confined koi fish when at a snorkeling paradise? So unnecessary.
Comment from Hotel Management
26 Apr 2024 by Teaonui Brothers, Hotel Management
Greetings from sunny Mo'orea,Dear Gabriella,Thank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.We are sorry to hear that your stay did not live up to your expectations.We hope to have the chance to welcome you on a future stay in our little Paradise and to make sure that everything goes well this time.Take care of yourself and see you soon.
by A verified traveler
Posted 19 Apr 2024
Overrated. Poor bang for the buck. Stay at Airbnb or Sofitel instead. Resort needs renovations.
Comment from Hotel Management
20 Apr 2024 by Teaonui Brothers, Hotel Management
Greetings from sunny Mo'orea,Dear guest,Thank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.We are sorry to hear that your stay did not live up to your expectations.We hope to have the chance to welcome you on a future stay in our little Paradise and to make sure that everything goes well this time.Take care of yourself and see you soon.
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Teaonui Brothers, Hotel Management
Thank you
by A verified traveler
Posted 11 Apr 2024
Omg - Moorea became our favorite island to visit and Hilton over water bungalows, its location and amenities and activities certainly played a key role in us falling totally in love with the island. Highly recommended resort to stay atleast once in your lifetime.
Comment from Hotel Management
11 Apr 2024 by Daniel Maruhi -Assitant Front-Office Manager, Hotel Management
Greetings from sunny Moorea,Dear M.ParthivThank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.We are happy to hear that your stay went well.We hope to have the chance to welcome you next time in our little Paradise.Take care of yourself and see you soon.Best regards.
by A verified traveler from Bellevue
Posted 8 Apr 2024
We chose the Hilton Moorea expecting a certain standard from the Hilton brand, but unfortunately, our experience left much to be desired. The room didn't match the photos, with a worn-out deck and pool chairs lacking cushions. The toilet seat didn't stay up, and there was a persistent bad smell in the room. We received a room upgrade after complaining, but it's worrying to think that many guests may face similar issues without speaking up.
Additionally, we encountered problems like old, stained pool towels and an expensive breakfast buffet, leading us to eat elsewhere for the rest of our stay. We'd recommend renting a car to explore nearby breakfast spots, as the hotel's dining options were average at best. The overwater creperie restaurant emitted a sewage smell, which raised concerns that sewage might be leaking into the water. We reported this to the staff.
However, the staff at Hilton Moorea were incredibly friendly, reflecting the hospitality of French Polynesia. We appreciated the room upgrade and enjoyed the beautiful lagoon area for swimming, snorkeling, and kayaking, where we saw fascinating marine life. Despite these positives, the numerous negatives lead us to rate this hotel with only two stars.
Comment from Hotel Management
8 Apr 2024 by Teaonui Brothers, Hotel Management
Greetings from sunny Mo'orea,Dear guest,Thank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.We are sorry to hear that your stay did not live up to your expectations.We hope to have the chance to welcome you on a future stay in our little Paradise and to make sure that everything goes well this time.Take care of yourself and see you soon.
by A verified traveler from Crestview
Posted 24 Mar 2024
We were greatly disappointed that the pool was closed for renovation--a fact hidden behind a note about ferry schedules. We wouldn't have minded missing the pool itself, but the pool closure actually included the heart of the resort, so all but one path to the main restaurant was closed and barrier fencing was intrusive. However, that closure should be over now, and based on glimpses of the new pool area, it should be fabulous. Staff were friendly, but a little slow to serve in the restaurant. The food was mediocre, except for the creperie which was excellent and any dish featuring tuna. Our over water bungalow was wonderful. Worth paying extra for, for the views, the slightly cooler temperatures, and complete absence of flies. The one thing we didn't like was the lack of privacy of the toilet...in its own room but open to the roof, so sounds carried easily. In the end, despite the less-than-perfect things I listed, we enjoyed our stay.
Comment from Hotel Management
8 Apr 2024 by Teaonui Brothers, Hotel Management
Greetings from sunny Mo'orea,Dear guest,Thank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.We are sorry to hear that your stay did not live up to your expectations.We hope to have the chance to welcome you on a future stay in our little Paradise and to make sure that everything goes well this time.Take care of yourself and see you soon.
by A verified traveler
Posted 17 Mar 2024
Beautiful hotel. Has beautiful views, access to the beach and plenty activities to do.
Comment from Hotel Management
17 Mar 2024 by Teaonui Brothers, Hotel Management
Greetings from sunny Mo'orea,Dear guest,Thank you for having chosen Hilton Moorea Lagoon Resort & Spa during your stay in French Polynesia.We are happy to hear that your stay went well.We hope to have the chance to welcome you next time in our little Paradise.Take care of yourself and see you soon.
