Ratings based on 55 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Sep 2023 on Hotels
Comment from Hotel Management
5 Sep 2023 by First Family , Hotel Management
Hi There EarlWe are delighted to hear from youWe cannot wait to welcome you back again :)
by A verified traveler
Posted 21 Jun 2023
Very comfortable unit, will return again.
Comment from Hotel Management
18 Aug 2023 by First Family , Hotel Management
We cannot wait to welcome you back :)
by A verified traveler
Nice
Posted 11 Jun 2023 on HotelsStayed only one night. The apartment was nice and comfy, but the heating was insufficient.
The restaurant was shocking
by A verified traveler
A disappointing holiday
Posted 19 Jan 2023 on HotelsAn absolutely disappointing experience.. We came in early, our fault... We didn't realize check in was at 3.. At 3pm we were issued a key to a room that wasn't ready yet.. Went back to to reception and we were issued another chalet... There are no fans or air-conditioning units in the chalet.. The chalet was infested with flies.. Drove up to reception and was handed a can of doom... So, no air-conditioning or fan and we can't keep the windows or doors open cos the flies are a bother.. I counted 35 flies in the lounge and room... The kitchen had cobwebs, the blinds were taken off, probably broken.. I thought I'd use the spa bath to cool down. But when I switched on the jets fly lavae had filled my tub... The toilet had a constant leak.. After giving up and deciding I'm leaving early the next morning I decided to go to bed where I was greeted by a fishmoth good night... An absolutely disappointing waste of money... And on our way out we were told.. "see you next time" I very much doubt that, unless the resort has a major spring clean and upgrade
by A verified traveler
Lovely stay
Posted 16 Nov 2022 on HotelsLoved my stay here during my solocation. Only issue we had was the power cuts ontop of loadshedding but i guess that was out of their control.
Comment from Hotel Management
17 Nov 2022 by Midlands Saddle & Trout, Hotel Management
Dear Nana. Thank you so much for taking the time to review our property. We absolutely loved having you here with us and hope we see you back again very soon.
by A verified traveler
Posted 20 Jun 2022 on Hotels
Comment from Hotel Management
21 Jun 2022 by Midlands Saddle & Trout, Hotel Management
Dear Werner.
Thank you very much for taking the time to review our property.
We hope you'll be back for another visit soon.
Have a great day
by A verified traveler
Posted 14 Jun 2022 on Hotels
Place is very relaxing however it is very run down and is in need of maintenance.
Comment from Hotel Management
17 Jun 2022 by Midlands, Hotel Management
Dear Sarika.
Thank you for taking the time to review our property. It is very peaceful and beautiful we agree. Maintenance issues will be addressed accordingly. We hope to see you back again very soon.
by A verified traveler
Posted 16 Jan 2022 on Hotels
I had to prove that my stay included breakfast. reception wanted to charge me for breakfast .
Comment from Hotel Management
19 Jan 2022 by Joanne, Hotel Management
Good afternoon,
I apologise for the inconvenience. Unfortunately all the reservation comments and information we had at property indicated that the stay was room only and did not include breakfast. This is why you were asked to provide correspondence that indicated that breakfast was included so that we could confirm and rectify as well as ensure that we can address this with the site you booked on to avoid it happening again.
Kind regards,
Joanne
by A verified traveler
Worst experience ever
Posted 11 Jan 2022 on HotelsHave been to this resort many times over the years.
Will never go back. Too many complaints to mention. We did make the manager aware. Evan paid for breakfast but didnt eat on the 2nd day
Comment from Hotel Management
11 Jan 2022 by Joanne, Hotel Management
Hi Kavir,
So sorry to hear that your stay was less than expected.
Thank you for making us aware of your experience, we will most definitely work on closing the gaps and covering the shortfalls.
by A verified traveler
Posted 9 Jan 2022 on Hotels
Comment from Hotel Management
11 Jan 2022 by Joanne, Hotel Management
Thank you for the top rating. So glad you had a great stay.
