Ratings based on 462 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Redwood City
Posted 20 May 2024
The place is shut down for renovation and nobody bothered to inform us till we arrived there and found out that the place is closed
by A verified traveler
Posted 26 Nov 2023
The Room Was Perfect.
by A verified traveler
Posted 17 Oct 2023 on Hotels
by A verified traveler
Posted 22 Aug 2023
Half of the hotel was shut down and seal but you can still smell the bug spray
by A verified traveler
Posted 15 Aug 2023 on Hotels
by A verified traveler
Posted 14 Aug 2023
Expedia canceled my reservation at midnight the day I was supposed to check in. When I called the hotel, they said Expedia did it, Expedia said the hotel overbooked. Either way, we were cancelled just 12 hours before arrival, which is beyond frustrating. Neither the hotel or Expedia was helpful.
by A verified traveler
Posted 10 Aug 2023 on Hotels
Fantastic place, we would have stayed longer if possible. Requested main dish not on menu and got excellent result. Short drive to Durham but guess that is required if you stay at a castle.
Comment from Hotel Management
11 Aug 2023 by CY , Hotel Management
Thanks for the great Review!!
by A verified traveler
Posted 10 Aug 2023
by A verified traveler
Posted 24 Jul 2023 on Hotels
Comment from Hotel Management
2 Aug 2023 by CY Montvale, Hotel Management
Hi Rita,Thank you so very much for staying with us. It is wonderful to know that your enjoyed your stsy!
by A verified traveler
Posted 16 Jul 2023
Very convenient with decent rooms. Unfortunately, our bathroom sink didn’t work. Overall, fine for short stay.
Comment from Hotel Management
2 Aug 2023 by CY Montvale, Hotel Management
Hello Mariellen,Please accept our apologies for the inconvenience you experienced during your stay. We have alerted our Engineering team, who will ensure that the guest room you stayed in is checked thoroughly for any defects and make any necessary repairs.
