Ratings based on 895 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Overall great stay, hotel staff is awesome, hotels clean. We’re not told the pool would be closed and multiple cars stolen from property while we were there. Seems to be a frequent mention in the reviews - given this they should add additional security. They will give you a club for your wheel upon request but it’s unfortunate that you have to worry about this during your stay
by A verified traveler
Posted 23 May 2024
Very bad experience with reception staff washroom shower is not good and water not going properly from bath tub drain Room service is not properly and not clean totally bad experience
Comment from Hotel Management
26 May 2024 by HGI , Hotel Management
On behalf of the Hilton Garde Inn. Your feedback is very important. We are disappointed that your review was not a more positive one. We take great pride in providing exceptional service. Your satisfaction is our priority, and we look forward to Welcoming you back.
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
10 May 2024 by HGI , Hotel Management
Good Evening Bernard, On behalf of the Hilton Garde Inn. Your feedback is very important. We are disappointed that your rating was not a higher one. We take great pride in providing exceptional service. Your satisfaction is our priority, and we look forward to Welcoming you back.
by A verified traveler from Saskatoon
Posted 30 Apr 2024
Comment from Hotel Management
10 May 2024 by HGI , Hotel Management
Good Evening Amy, Thank you for taking the time to share your feedback during your stay. we are grateful for your 4-star rating. We take great pride in providing exceptional experiences Your satisfaction is our priority We look forward in welcome you back in the future.
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
22 May 2024 by HGI , Hotel Management
Thank you for taking the time to share your feedback during your stay. We take great pride in providing exceptional experiences Your satisfaction is our priority We look forward in welcome you back in the future.
by A verified traveler
Posted 22 Apr 2024
Ok
Comment from Hotel Management
27 Apr 2024 by Linda, Hotel Management
On behalf of the Hilton Garden Inn, we are grateful for your 4-tar rating and appreciate your feedback. We take great pride in providing exceptional experiences. We look forward to Welcoming you back. Kind regards
by A verified traveler from Ottawa
Posted 21 Apr 2024
Comment from Hotel Management
27 Apr 2024 by Linda, Hotel Management
On behalf of the Hilton Garden Inn, we are grateful for your 5-star rating and appreciate your feedback. We take great pride in providing exceptional experiences. We look forward to Welcoming you back. Kind regards
by A verified traveler
Posted 18 Apr 2024
Love that it wasn’t far from the airport shuttle was on time
Comment from Hotel Management
19 Apr 2024 by HGI , Hotel Management
Dear Alexandria, I would like to thank you for taking the time to write to us in regard to your stay with us. Your feedback is greatly appreciated. We take great pride in providing exceptional service. We look forward to Welcoming you back. kind regards,
by A verified traveler
Posted 13 Apr 2024
Receptionist were very unprofessional
Comment from Hotel Management
13 Apr 2024 by Linda, Hotel Management
On behalf of the Hilton Garde Inn. Your feedback is very important we would have liked a little more detail. We are disappointed that your review was not a more positive one. We take great pride in providing exceptional service. Your satisfaction is our priority, and we look forward to Welcoming you back.
by A verified traveler
Posted 9 Apr 2024
At one point the shuttle bus was only available after 2 hours which is supposed to be everybhalf hour, i was offered that they will get a taxi for me but never told me that i have to pay for my own taxi?! I can my own uber if i have to pay for it!
Comment from Hotel Management
14 Apr 2024 by HGI , Hotel Management
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced. We value your input and will be addressing the issue of our shuttle service. We take great pride in providing exceptional experiences. We look forward to Welcoming you
