Ratings based on 984 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 May 2024
A lot of construction around the hotel.
Comment from Hotel Management
9 May 2024 by Front Office Team, Hotel Management
Yes, a lot of construction in front of the hotel. Sorry about this inconvenience out of our control.Thank you for your feedback !Have a nice day.Myriam V.
by A verified traveler
Posted 6 May 2024
Location with a view
Comment from Hotel Management
6 May 2024 by Front Office Team, Hotel Management
Thank You for your feedback.Best Regards,Myriam V.
by A verified traveler
Posted 5 May 2024
The parking is nightmare
by A verified traveler
Posted 28 Apr 2024
We enjoyed our stay at the DoubleTree Montreal, and our room worked out great.
The only downside was the lack of elevators working, and thus had to wait long periods of time for the 1 elevator functioning.
All in all a good stay!
Comment from Hotel Management
29 Apr 2024 by Front Office Team, Hotel Management
Good morning Dear Vanessa, Thank you for your feedback.We are sorry for the incovenient regarding elevators.Glad to know that you enjoyed your stay at DoubleTree Montreal.Best regardsOceane
by A verified traveler
Posted 21 Apr 2024
When we arrived, service was OK arrived in a room sheets had hair all over. Call for service to get changed that came up and changed that second day asked reception for extra bottle of water. She said only gold members can get it. Unfortunately I cannot give it to you overall, very unsatisfied with the place with the inside Would not recommend.
Comment from Hotel Management
27 Apr 2024 by Katy A-Fidegnon Directrice de l'expérience client,, Hotel Management
Dear Sir,Thank you for this review about your recent stay.We are genuinely disheartened to learn of the concerns you had with the cleanliness of your room. Our team strives to provide impeccably clean accommodations, and what you experienced is certainly not up to our standard. We’ll be sure to address this with our team to ensure it remains an isolated incident.Furthermore, while we offer a complimentary bottle of water upon check-in for all our guests, we apologise for any misunderstanding regarding additional water requests. We aim to provide all our guests with exceptional service, and it seems we did not entirely meet your expectations. Your feedback is important to us as we continue to improve our service and facilities.We hope you will consider staying with us again in the future. Best regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director
by A verified traveler
Posted 20 Apr 2024
Clean welcoming staff and good food
Comment from Hotel Management
24 Apr 2024 by L'équipe Doubletree par Hilton Montreal, Deputy Ma, Hotel Management
Dear Madam,Thank you for this kind review about your recent visit.We are delighted to hear that you enjoyed your stay and appreciate your kind comments about your dining experience. We understand that meals are an important part of our guests' holidays.We are also glad that the high standards we set ourselves met your expectations.We look forward to welcoming you back.Kind regards,L'équipe Doubletree par Hilton Montreal, Deputy Manager
by A verified traveler
Posted 16 Apr 2024
by A verified traveler
Posted 5 Apr 2024
Comment from Hotel Management
8 Apr 2024 by Katy A-Fidegnon
Directrice de l'expérience client, Hotel Management
Dear Madam,Thank you for this kind review about your recent visit.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be a pleasure to welcome you back on your next visit to Montreal. Kind regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director
by A verified traveler
Posted 5 Apr 2024
Good location
Comment from Hotel Management
6 Apr 2024 by Katy A-Fidegnon Directrice de l'expérience client,, Hotel Management
Dear Mr. Guest,Thank you for your kind words and taking the time to share your experience at DoubleTree by Hilton Montreal.We're elated to hear that our hotel's location met your expectations and provided a convenient base for your Montreal visit.We look forward to the pleasure of welcoming you back for another memorable stay.Kind regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director
by A verified traveler
Posted 4 Apr 2024
Comment from Hotel Management
6 Apr 2024 by Katy A-Fidegnon Directrice de l'expérience client, Hotel Management
Dear Madam,Thank you for this kind review about your recent visit.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.It would be a pleasure to welcome you back on your next visit to Montreal. Kind regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director
