Ratings based on 303 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
Quiet.
by A verified traveler
Posted 19 May 2024
I made a reservation a week ago, arrived at the hotel and the person at the desk tells me “we don’t have any rooms available””. I tell the manager “I have a reservation” and he tells me that all his guests have checked it. After an hour of trying to figure this out my wife, 3 children and I leave in search of another hotel room. It’s 12:19am as we drive towards Conroe searching for a hotel in a town full of booked up hotel rooms. I encourage Expedia to stop doing business with this hotel, honestly do t think I’ll do business with either of them after this nightmare.
Comment from Hotel Management
21 May 2024 by ashley, Hotel Management
To be honest the customer came on wrong date is why we had no vacancy for him. we apologize for that and hope he will consider our motel at a later date.
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
21 May 2024 by ashley, Hotel Management
we appreciate your feedback and hope visit our motel again soon.
by A verified traveler
Posted 3 May 2024
The seat on toilet slid
Comment from Hotel Management
21 May 2024 by ashley, Hotel Management
we appreciate your feedback. we apologize for the inconvenience and next time just let us know during stay if something is wrong. so, we can take care your concern.
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
21 May 2024 by ashley, Hotel Management
we appreciate your feedback and visit us again soon.
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
21 May 2024 by ashley, Hotel Management
we appreciate your feedback. it's important that we know we are doing good.
by A verified traveler
Posted 19 Mar 2024
I was extremely surprised at the cleanliness of my room. It's a two-star and old. There were a few broken items and cracks but that's expected. What I did not like was the front desk attendant challenged me when I said the hand dryer in the lobby bathroom was broken. She told me it wasn't so we went to see and of course it was. As if I did not know how to operate a bathroom hand dryer. The second thing with the same front desk attendant ask who I reserved the room from. I said Expedia and she again said I was incorrect. So I mentioned to her that that's the second time you said I was wrong, but the fact is she was. Poor customer service.
Comment from Hotel Management
20 Mar 2024 by ashley, Hotel Management
Thanks for staying with us. We apologize for the inconvenience. We value your guest feedback.
by A verified traveler
Posted 17 Mar 2024
Everything was clean and clean smell in our room. Perfect for our little familly to spend the night without any issues. I recommend it!
Comment from Hotel Management
20 Mar 2024 by ashley, Hotel Management
Dear Guest, it's heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
by A verified traveler
Posted 10 Mar 2024
Comment from Hotel Management
21 May 2024 by ashley, Hotel Management
thank you for your feedback. we like to know details about your stay that was not satisfactory.
by A verified traveler
Posted 25 Feb 2024 on Hotels
Comment from Hotel Management
20 Mar 2024 by ashley, Hotel Management
Dear Guest, it's heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
