Ratings based on 987 Verified Reviews
2.7 Room cleanliness
3.3 Service & staff
2.9 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Madison
Posted 29 May 2024
The place was a last minute reservation and after staying there, I would rather sleep in my truck... The floor hadn't been clean in a few weeks. I had spilled water and cleaned it with a towel, the towel had my foot markings from the dirt on the floor. My foot print was black. No cable. Random people knocking on your door in the middle of the night asking for a cigarette and loud. The paint on the walls could be redone. The power outlets are finicky, the sheets don't get changed after every guest. They just make the beds are they are. There is a sign out front that says, "Renovated" and I honestly did't see where that happened.
Comment from Hotel Management
30 May 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Richard,Thank you for taking the time to tell us about your stay at the RED ROOF INN MONTGOMERY - MIDTOWN. I am sorry that your experience did not meet your expectations, prompting your 2/5 score. The situation you described regarding the unclean floor, the disturbance from the other guest and the other issues you listed is truly regrettable. We are very sorry for your experience. Nevertheless, at Red Roof we appreciate your feedback as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 2 May 2024
Worse hotel I’ve ever seen in my life. Staff barely speaks English. Rooms smell horrible, roaches, mold. TV’s in room does not work throughout the whole facility (their words not mine) shower was filthy, area is horrible, the list goes on DO NOT STAY HERE! It needs to be inspected thoroughly
Comment from Hotel Management
3 May 2024 by Linton RediResponse Specialist, Hotel Management
Dear Taron,Thank you for telling us about your recent visit at RED ROOF INN MONTGOMERY - MIDTOWN. I was disappointed to read that the unpleasant odor, the insects you reported and the other downsides hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. At Red Roof, comments from our guests are always welcome and as such, your review will be shared with upper management in an effort to address the concerns highlighted. We value you as our guest and appreciate your business. Thank you for sharing your concerns and our team at Red Roof wishes you all the best in your future travels. Best regards, Linton Red Roof Management RediResponse Specialist
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Sashauna RediResponse Specialist, Hotel Management
Hello Dinissa,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN MONTGOMERY - MIDTOWN. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 22 Apr 2024
Our experience at this hotel was not ideal. The room was not very clean, and we were disappointed to find that the TV only had two watchable channels. Additionally, we had to wait for 20 minutes in the front lobby before a staff member arrived to check us in.
Comment from Hotel Management
22 Apr 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Erwin,Thank you for taking the time to tell us about your stay at the RED ROOF INN MONTGOMERY - MIDTOWN. I am sorry that your experience did not meet your expectations, prompting your 2/5 score. The situation you described regarding the lengthy wait time to check in, the uncleanliness of the room and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
21 Apr 2024 by Sashauna RediResponse Specialist, Hotel Management
Hello Courtney,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN MONTGOMERY - MIDTOWN. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 18 Apr 2024
I do not recommend this property at all, particularly for single women or families with children. The area itself is not bad. Near the highway and plenty of food & gas stations. But the hotel rooms are visibly dirty and I killed two roaches during my one night stay.
I was ready to leave well before the 11am checkout as a result. The staff was nice but I only checked in and out; had no other communication with them. I saw a number of solo men staying in the rooms and they did not look the friendliest or cleanest so stay here at your own risk. I would have left had I not been staying with a male friend.
Comment from Hotel Management
19 Apr 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Griselda. The staff and I at the Red Roof Inn Montgomery - Midtown were disappointed to see your 2/5 score following your stay. I am happy that our close proximity to various areas, nice staff and the other highlights pleased you. However, you indicated that the pest you reported, the uncleanliness mentioned and the other listed issues hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest insight plays a vital role in our goal to improve our Red Roof brand, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future.With thanks, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 16 Apr 2024
Took forever for someone to come to the desk
Comment from Hotel Management
17 Apr 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Michael,Thank you for taking the time to tell us about your stay at the RED ROOF INN MONTGOMERY - MIDTOWN. We appreciate your 3/5 score. Please accept our sincerest apologies for the situation you described regarding the lengthy wait time to get assistance at the front desk. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 22 Mar 2024
I talked will the property
Comment from Hotel Management
24 Mar 2024 by Linton RediResponse Specialist, Hotel Management
Dear DeDe,Thank you for telling us about your recent visit at RED ROOF INN MONTGOMERY - MIDTOWN. I was disappointed to see your low scoring of 1/5 score. In the future, please consider adding additional comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist
by A verified traveler
Posted 14 Mar 2024
They did not have my name on the réservation neither my card number….
Comment from Hotel Management
15 Mar 2024 by Linton Rediresponse Specialist, Hotel Management
Dear Martin,Thank you for telling us about your recent visit to RED ROOF INN MONTGOMERY - MIDTOWN. You indicated that your name was not on your reservation, along with your card number. Please know guest feedback enlightens us in areas of opportunity so that we can make improvement. As such, we will be utilizing the information provided to limit such occurrences in the future.Thank you for sharing your concerns and our team at Red Roof wishes you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 13 Mar 2024
Comment from Hotel Management
14 Mar 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Leanne, We at the RED ROOF INN MONTGOMERY - MIDTOWN appreciates your scoring of 3/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
