Ratings based on 726 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Staff were hard to find. Rude when you did find them and ask questions. Came to my car one morning and a staff member was parked beside me, sitting in their car, the smell of weed coming from their car was so strong that it made me and my children nauseous. Then they returned to the lobby to work.
Comment from Hotel Management
4 Jun 2024 by Team Holiday, Hotel Management
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express MONTGOMERY - EAST I-85.We would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
by A verified traveler
Posted 3 Jun 2024
The room I stayed the tub wasn’t cleaned and it smelled like mildew
Comment from Hotel Management
4 Jun 2024 by Team Holiday, Hotel Management
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express MONTGOMERY - EAST I-85.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
by A verified traveler
Posted 29 May 2024
It was not up to par with all the other holiday inn locations I have been to. It was outdated, had tattered, old furniture, & had a wet mop, mildew smell
by A verified traveler
Posted 26 May 2024
We were traveling home from Florida and booked a room with 2 double beds. When we check they said they were out of rooms with double bed, and she told us she could upgrade us to a suite with a sofa bed. We go look at the sofa bed to see if it was broke down, and just like I thought it was. The room also had a stranger odor to it. The lady at the front said that she would authorize a refund and we still haven’t seen a refund. The property is hard to get a hold of.
by A verified traveler
Posted 22 May 2024
Everything is good
Comment from Hotel Management
24 May 2024 by Team Holiday, Hotel Management
Hello Gabriel,Thank you for the 5 out of 5 review! We are so glad to hear that everything was good with your stay. We hope to see you again when you visit Montgomery.
by A verified traveler from Columbia
Posted 21 May 2024
Our check-in was friendly and easy and her dining recommendation was perfect. The room was clean, cool and comfy.
Comment from Hotel Management
21 May 2024 by Team Holiday, Hotel Management
Hello Rebecca,Thank you so much for the 5 out of 5 review! 1st impressions are everything and by giving you a friendly and easy check in experience that set the tone for the rest of your stay. We are glad to hear you enjoyed your clean, cool and comfy room. And had a great dining experience at one of our local restaurant. We hope to see you whenever you visit Montgomery.
by A verified traveler
Posted 19 May 2024
Easy to find
Comment from Hotel Management
20 May 2024 by Team Holiday, Hotel Management
Hello Anthony,Thank you for the 5 out of 5 review! Glad we were easy to find and we hope you enjoyed your stay with us. See you again in the future.
by A verified traveler
Posted 16 May 2024
First, the room was humid even with the air conditioner on and had a hard time sleeping because you always felt damp. Second, there were no USB connections in the room. Third, there were two bottles of conditioner in the shower instead of shampoo, conditioner and body wash. I would never stay in this facility again
Comment from Hotel Management
16 May 2024 by Team Holiday, Hotel Management
Hello Cynthia,Thank you so much for taking the time to leave a review about your experience at our Holiday Inn Express East i85 location. We are sorry to hear that your stay was not a great experience, please know your comments have been shared with out team, so we can correct our mistakes. We do hope you give us another try to make it right.
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
17 May 2024 by Team Holiday, Hotel Management
Hello Karen,Thank you for the 5 out of 5 review! We are so glad you enjoyed your stay and we hope to see you again!
by A verified traveler
Posted 14 May 2024
