Ratings based on 982 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Stinky gross
Comment from Hotel Management
2 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,We're deeply sorry to hear about your experience. Your feedback is invaluable to us, and we're committed to addressing any issues promptly. Please accept our sincerest apologies, and we hope for the opportunity to make it right in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by Hotel Manager , Hotel Management
Dear Stacie, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely,Hotel Manager
by A verified traveler
Posted 26 May 2024
The beds were amazing!
Comment from Hotel Management
27 May 2024 by Hotel Manager , Hotel Management
Dear Philip,Thank you for your perfect rating! We're thrilled to hear that you found our beds amazing. Ensuring our guests have a comfortable and restful sleep is important to us, and we're delighted that we met your expectations. We appreciate your feedback and hope to welcome you back for another fantastic stay in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
27 May 2024 by Hotel Manager, Hotel Management
Dear Alberto, Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. I hope you will visit us again soon. Sincerely, Hotel Manager
by A verified traveler
Posted 21 May 2024
The fire alarm went off ,in error, after I had retired for bed and that was disconcerting.
Comment from Hotel Management
22 May 2024 by Hotel Manager, Hotel Management
Dear Clark,We apologize for the inconvenience caused by the fire alarm going off in error. We understand how disconcerting that must have been, especially after retiring for the night. Your safety is our top priority, and we are addressing the issue to prevent future occurrences. We hope to provide you with a more restful stay next time.Sincerely, Hotel Manager
by A verified traveler
Posted 19 May 2024
Comfortable room. Bed was good.
Comment from Hotel Management
20 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We're delighted to hear that you found our rooms comfortable, especially the bed. We strive to provide a cozy environment for all our guests, and we hope to welcome you back soon for another restful stay!Sincerely, Hotel Manager
by A verified traveler
Posted 18 May 2024
Just OK
Comment from Hotel Management
20 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear you had an okay experience during your stay. If there's anything specific you feel we could improve upon, please don't hesitate to let us know. We're committed to making every guest's stay exceptional.Sincerely, Hotel Manager
by A verified traveler
Posted 6 May 2024
Bed Bugs in this hotel. It was horrible. Bit by multiple and I have the scars to prove it.
Comment from Hotel Management
7 May 2024 by Hotel Manager , Hotel Management
Dear Melrenee,We apologize for the inconvenience you experienced during your stay. It is our goal to provide a clean and comfortable environment for our guests, and we take reports of pests seriously. We have a professional pest control service that regularly inspects and treats our property, but occasionally, isolated incidents may occur. We appreciate your feedback and will address this issue promptly. We strive to improve our guests' experiences and hope you will consider giving us another chance in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 26 Apr 2024
The staff are friendly; floors dirty, stained carpet especially Hallways.
Good breakfast tho but out of regular coffee and no backup to slot right in.
Kind of a sketchy neighborhood.
Comment from Hotel Management
27 Apr 2024 by Hotel Manager , Hotel Management
Dear Janet,Thank you for your feedback regarding your recent stay. We're glad to hear that you found our staff friendly and enjoyed the breakfast. However, we apologize for the cleanliness issues with the floors and the stained carpet in the hallways. We'll address this with our housekeeping team to ensure improvements are made. We also apologize for the inconvenience with the coffee supply and will work to have better backups in place. We take your comments seriously and will strive to make the necessary improvements.Sincerely, Hotel Manager
by A verified traveler
Posted 26 Apr 2024
Roaches were in the first room they moved me immediately. Second room was not properly cleaned: dust on the shelves and towels dingy looking in need of replacement not just bleached
Rooms smell stale
Comment from Hotel Management
27 Apr 2024 by Hotel Manager, Hotel Management
Dear Eileen,We apologize for the inconvenience you experienced during your stay. It is our goal to provide a clean and comfortable environment for our guests, and we take reports of pests seriously. We have a professional pest control service that regularly inspects and treats our property. We appreciate your feedback and will address this issue promptly. We strive to improve our guests' experiences and hope you will consider giving us another chance in the future.Sincerely, Hotel Manager
