Ratings based on 979 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
Bed Bugs in this hotel. It was horrible. Bit by multiple and I have the scars to prove it.
Comment from Hotel Management
7 May 2024 by Hotel Manager , Hotel Management
Dear Melrenee,We apologize for the inconvenience you experienced during your stay. It is our goal to provide a clean and comfortable environment for our guests, and we take reports of pests seriously. We have a professional pest control service that regularly inspects and treats our property, but occasionally, isolated incidents may occur. We appreciate your feedback and will address this issue promptly. We strive to improve our guests' experiences and hope you will consider giving us another chance in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 26 Apr 2024
The staff are friendly; floors dirty, stained carpet especially Hallways.
Good breakfast tho but out of regular coffee and no backup to slot right in.
Kind of a sketchy neighborhood.
Comment from Hotel Management
27 Apr 2024 by Hotel Manager , Hotel Management
Dear Janet,Thank you for your feedback regarding your recent stay. We're glad to hear that you found our staff friendly and enjoyed the breakfast. However, we apologize for the cleanliness issues with the floors and the stained carpet in the hallways. We'll address this with our housekeeping team to ensure improvements are made. We also apologize for the inconvenience with the coffee supply and will work to have better backups in place. We take your comments seriously and will strive to make the necessary improvements.Sincerely, Hotel Manager
by A verified traveler
Posted 26 Apr 2024
Roaches were in the first room they moved me immediately. Second room was not properly cleaned: dust on the shelves and towels dingy looking in need of replacement not just bleached
Rooms smell stale
Comment from Hotel Management
27 Apr 2024 by Hotel Manager, Hotel Management
Dear Eileen,We apologize for the inconvenience you experienced during your stay. It is our goal to provide a clean and comfortable environment for our guests, and we take reports of pests seriously. We have a professional pest control service that regularly inspects and treats our property. We appreciate your feedback and will address this issue promptly. We strive to improve our guests' experiences and hope you will consider giving us another chance in the future.Sincerely, Hotel Manager
by A verified traveler from Macon
Posted 15 Apr 2024
The property itself is in an unsafe area, and is FILTHY. Even the most basic level of cleanliness isn’t achieved. In addition, it smells awful. There was no one on the property except for one staff member who was not in any type of uniform. The hotel does not even remotely look like the pictures on the listing- it’s absolutely false advertising. I found a different hotel to stay in because I was not staying in filth and have yet to receive any type of assistance or refund from Expedia or the property.
Comment from Hotel Management
16 Apr 2024 by Hotel Manager , Hotel Management
Dear Chelsea,We deeply apologize for the unacceptable conditions you encountered during your stay. Your safety and comfort are our top priorities, and it's distressing to hear that we failed to meet your expectations in terms of cleanliness and overall experience. We take your feedback seriously and will investigate the discrepancies between the property's appearance and the listing to ensure accurate representation in the future. Please accept our sincerest apologies, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 1 Apr 2024
The property was clean that what I be looking for
Comment from Hotel Management
2 Apr 2024 by Hotel Manager , Hotel Management
Dear Patricia,Thank you for your stay. We're delighted to hear that cleanliness met your expectations during your stay. Our goal is an excellent experience for every guest, and we are pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely, Hotel Manager
by A verified traveler
Posted 1 Apr 2024
Friendly!
Comment from Hotel Management
2 Apr 2024 by Hotel Manager , Hotel Management
Dear Richard,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager
by A verified traveler
Posted 1 Apr 2024
Probably time for new linens!
Comment from Hotel Management
1 Apr 2024 by Hotel Manager , Hotel Management
Dear Jason,Thank you for your feedback. We appreciate your suggestion regarding the linens, and we'll certainly take it into consideration as we strive to continuously improve our accommodations. We value your input and hope to have the opportunity to welcome you back for an even better stay in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 30 Mar 2024
Na
Comment from Hotel Management
1 Apr 2024 by Hotel Manager, Hotel Management
Dear Jamie,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager
by A verified traveler
Posted 24 Mar 2024
The room was minimal. No tv menu or directions. No shampoo, just conditioner. Coffee maker was missing the brew holder and front desk supplied one the wrong size. Shower was left with someone’s cloth. Toilet was not clean. Toilet seat was loose. Sink doesn’t drain properly
Comment from Hotel Management
25 Mar 2024 by Hotel Manager , Hotel Management
Dear Bob,We sincerely apologize for the numerous issues you encountered during your stay. Your feedback is invaluable, and we take these concerns seriously. We will address these issues promptly with our housekeeping and maintenance teams to ensure improvements are made. Thank you for bringing this to our attention, and we regret the inconvenience caused.Sincerely, Hotel Manager
by A verified traveler
Posted 24 Mar 2024
Comment from Hotel Management
25 Mar 2024 by Hotel Manager, Hotel Management
Dear Zinnia, Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback! I hope you will visit us again soon. Sincerely, Hotel Manager
