Ratings based on 243 Verified Reviews

4.3 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 24 Nov 2022 on Hotels
Comment from Hotel Management
13 Dec 2022 by ilana, Hotel Management
Muchas gracias por completar la encuesta, nos alegra que haya disfrutado de su visita; los esperamos pronto. Saludos, Ilana Gateño Gerente Gral.
2 out of 5
by A verified traveler

Posted 22 Nov 2022 on Hotels
Comment from Hotel Management
13 Dec 2022 by ilana, Hotel Management
Muchas gracias por completar la encuesta, nos alegra que haya disfrutado de su visita; los esperamos pronto. Saludos, Ilana Gateño Gerente Gral.
2 out of 5
by A verified traveler

Disappointed!!

Posted 21 Nov 2022 on Hotels
It is very far from a 4 star rating for the hotel. There is no gym at all even though it says there is. The rooms are very small! The service is very disrespectful. The carpet was so wet...from the AC.
Comment from Hotel Management
13 Dec 2022 by ilana, Hotel Management
Dear guest, thanks a lot for taking your precious time to share your experience. Mercure Montevideo, Punta Carretas offers 3 different categories of rooms, but they differ in size and view.Please let us know when you will be back at Mercure Montevideo and we will surprise you!We apologize for the inconvenience with the air conditioner, we hope we didn't cause any significant inconvenience.We are hoping to host you soon.Many thanks and regards, Ilana Gateño General Mgr.
5 out of 5
by A verified traveler

Good Stay

Posted 30 Apr 2022 on Hotels
It's a very good hotel. The room was quite small but the bed was very comfortable and everything was clean, with an excellent daily service. The staff are amazing, friendly, polite, helpful. Good location right opposite the Rambla.
Comment from Hotel Management
3 May 2022 by ilana, Hotel Management
Dear Sir., thanks a lot for your comments. We are glad you enjoy your stay with us. We will extend your compliments to the Hotel Staff; they will glad to hear from you. At Mercure Montevideo we work to achieve an excellent service and a great guest experience. The neighborhood offers different cultural and gourmet attraction to enjoy, let us know your preference to make great recommendation. Hope to see you soon at Mercure Punta Carretas. Best regards, Ilana Gateno General Mgr.
5 out of 5
by A verified traveler from Maple

Posted 28 Jan 2022
Great staff, good breakfast included,
Comment from Hotel Management
1 Feb 2022 by ilana, Hotel Management
Dear Mr. Oscar, Thank you very much for taking the time to write about your experience with us at MERCURE PUNTA CARRETAS Hotel. It's a delight to hear how much you enjoyed our accommodations and service. We hope to welcome you back again soon. Kind regards, Staff & Management MERCURE Punta Carretas - Montevideo
5 out of 5
by A verified traveler from Maple

Posted 16 Jan 2022
Good hotel for the money, clean ,good staff
Comment from Hotel Management
18 Jan 2022 by ilana, Hotel Management
Dear Mr. Oscar, Thank you very much for taking the time to write about your experience with us at MERCURE PUNTA CARRETAS Hotel. It's a delight to hear how much you enjoyed our accommodations and service. We hope to welcome you back again soon. Kind regards, Staff & Management MERCURE Punta Carretas - Montevideo
5 out of 5
by A verified traveler

Fantastic view of the Atlantic sea

Posted 6 Feb 2020 on Hotels
Fantastic view, helpful staff, excellent location
Comment from Hotel Management
21 Feb 2020 by IEGA, Hotel Management
Dear Mr. SANKAR, thanks a lot for your comments. We are glad you enjoy your stay with us. We will extend your compliments to the Hotel Staff; they will glad to hear from you. At Mercure Montevideo we work to achieve an excellent service and a great guest experience. We appreciate your suggestion about the water, please be advice the Hotel has a courtesy GRAB & GO kiosk service at La Jolie Bar, where you can enjoy complementary home-made croissants, water and fresh coffee. The neighborhood offers different cultural and gourmet attraction to enjoy, let us know your preference to make great recommendation. Hope to see you soon at Mercure Punta Carretas. Best regards, Ilana Gateno General Mgr.
5 out of 5
by A verified traveler from Miami, FL

Posted 12 Nov 2019
Well located, cozy, friendly staff. Near Punta Carretas mall. Easy access to Rambla for walking and running. Not far from the beach.
Comment from Hotel Management
21 Nov 2019 by IEGA, Hotel Management
Dear GUESTS, thanks a lot for your comments. We are glad you enjoy your stay with us. We will extend your compliments to the Hotel Staff; they will glad to hear from you. At Mercure Montevideo we work to achieve an excellent service and a great guest experience. The neighborhood offers different cultural and gourmet attraction to enjoy, let us know your preference to make great recommendation. Hope to see you soon at Mercure Punta Carretas. Best regards, Ilana Gateno General Mgr.
4 out of 5
by A verified traveler

Posted 6 Nov 2019 on Hotels
Good staff, clean comfy room if not a bit small. Good aircon. Breakfast coukd have more choice. Overall good.
Comment from Hotel Management
21 Nov 2019 by IEGA, Hotel Management
Dear MR. HUW, thanks a lot for taking your precious time to share your experience. Mercure Montevideo, Punta Carretas offers 3 different categories of rooms, they differ on size and view. Please let us know when you will be back at Mercure Montevideo and we will surprise you! We appreciate you value our breakfast, La Jolie Lounge team dedicates precious time to provide homemade breads and selects the menu for every breakfast. Hoping to host you soon. Many thanks and regards, Ilana Gateño General Mgr.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 22 Oct 2019 on Hotels
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