Ratings based on 150 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
The property itself was beautiful and the service was awesome. The rooms themselves are quite humid so all of the bedding was damp. Also we shared a building with another room and the walls are extremely thin. You can hear everything your neighbor is doing at all hours of the day. Also, if one room runs hot water, it limits the hot water in the other room (cold night time showers). The restaurant is also not on the grounds, it is at the hotel at the top of the property which for the hike, the food was ok. The grounds themselves are pretty and have their own hiking trail but overall experience this was not fully as advertised.
Comment from Hotel Management
16 Jun 2024 by Jaguarundi Lodge, Hotel Management
Hello, greetings from Jaguarundi Lodge. We appreciate your visit; it was a pleasure to assist you. At the same time, we value your feedback. Every comment you share is incredibly important to us as it helps us grow and improve. Our ultimate goal is to create unique and unforgettable experiences. We value your feedback and will follow up with our team, as your satisfaction is our rewardBest regardsDiego Montero
by A verified traveler
Posted 2 Jun 2024
We loved this hotel! I was apprehensive after reading a few of the reviews, but after staying here, I couldn’t be happier to report this is the place to stay! Quaint rustic cabins, tucked in the jungle with monkeys, coati, agouti & motmots right outside your door. If you’re planning a stay in Monteverde, you won’t be disappointed with Jaguarundi!
Comment from Hotel Management
5 Jun 2024 by Jaguarundi Lodge, Hotel Management
Dear Whitney,Thank you for your wonderful 5 out of 5 review. We are delighted to hear that you loved your stay at Jaguarundi! It's fantastic to know that our quaint rustic cabins and the amazing wildlife around enhanced your experience.Your feedback means a lot to us, and we are thrilled to have exceeded your expectations. We look forward to welcoming you back to Monteverde soon!Best regards,Diego Montero
by A verified traveler
Posted 19 Mar 2024
If you like to stay in a well equipped lodge this is it. The room had large windows which overlooked the greenery and vegetation outside. No ac and tv. So you could hear every sound from the surrounding trees. Very good experience and best breakfast buffet.
Comment from Hotel Management
19 Mar 2024 by Jaguarundi Lodge, Hotel Management
Thank you for your wonderful feedback, Thejaswi! We're thrilled to hear that you enjoyed your stay at Jaguarundi Lodge. Our team works hard to ensure that our guests have a comfortable and enjoyable experience, and we're glad to hear that our well-equipped lodge and beautiful surroundings met your expectations. We take pride in offering a great breakfast buffet and are delighted that it was a highlight of your stay. We appreciate your recommendation and hope to welcome you back for another excellent experience soon!Pura vidaDiego Montero
by A verified traveler
Posted 17 Jul 2023 on Hotels
Comment from Hotel Management
20 Jul 2023 by Jaguarundi Lodge, Hotel Management
Hello, greetings from Papagayo Palms. Thank you for your recent visit. It was a pleasure to have you as our guests. We greatly appreciate your king score, and we're delighted to know that you enjoyed your stay at our facilities. We look forward to welcoming you back in the future to this wonderful cloud forest. Thank you once again!Best regardsDiego Montero
by A verified traveler
Posted 9 Jul 2023
I loved how it was in the middle of the jungle in nature.
Comment from Hotel Management
10 Jul 2023 by Jaguarundi Lodge, Hotel Management
That's wonderful to hear! It's great that you loved the fact that the hotel was in the middle of the jungle, surrounded by nature. Being immersed in such a natural setting can provide a unique and peaceful experience. Thank you for sharing your appreciation, and we hope you had a memorable stay!Best regardsDiego Montero
by A verified traveler
Posted 16 Jun 2023
Comment from Hotel Management
7 Jul 2023 by Jaguarundi Lodge, Hotel Management
Hello dear Nicole, greetings from Jaguarundi Lodge, many for taking us into account during your visit, for us it was a pleasure to have received you, we are delighted to know that you enjoyed your stay and we hope to see you very soonPura vidaDiego Montero
by A verified traveler
Posted 5 Jun 2023
I thought the property was wonderful - if you like to camp and stay in a cottage. There was no AC, but the staff provided us with a fan when we asked. Quite honestly we did not need the fan as it got quite chilly at night.
I would say though that this property is not accessible at all. There is a lot of steep walking and stairs. We had to carry our luggage quite far and it got heavy at one point. If you have any knee/ back pain, I would not suggest this place. Otherwise, it is perfect the able-bodied individuals.
There are howler monkeys and a lot of animals in the trees- they make scary sounds but are mostly harmless!
Comment from Hotel Management
6 Jun 2023 by Jaguarundi Lodge, Hotel Management
Good afternoon, dear Zainab. Thank you for sharing your experience with us and other visitors. We're glad to hear that you enjoyed your stay at our property. We also appreciate your feedback. As Monteverde has a unique climate, we haven't considered the need for AC. However, we will discuss this with our team as we value every detail. We're pleased that our staff provided a solution to your request.We apologize for any inconvenience you experienced while carrying your luggage. Your comments will help us improve our services for all guests.It's fantastic that you had the opportunity to observe howler monkeys and other animals in the trees. They add to the unique experience of staying at our property.Thank you for choosing our place and sharing your experience. We hope to welcome you back in the future.Best regards,Pura vidaDiego Montero
by A verified traveler
Posted 5 May 2023
Very liked the experience there. Good environment and good food and affordable price.
Comment from Hotel Management
9 May 2023 by Best regards,Reservations department, Hotel Management
Thank you for your kind words! We're delighted that you enjoyed your visit to our hotel. Our commitment to maintaining a great environment, serving delicious food, and keeping our prices affordable. Your positive feedback means a lot to us, and hope to see you again soon.
by A verified traveler
Posted 21 Mar 2023
Comment from Hotel Management
13 Apr 2023 by Josué Badilla , Hotel Management
Thank you, Trevor, for staying at Jaguarundi Lodge and for taking the time to share your feedback with us. We are so pleased to hear that you had a positive experience during your stay and that our staff and amenities met your expectations. Your feedback helps us to improve, and we hope to have the opportunity to serve you again soon!
by A verified traveler
Posted 9 Mar 2023
Beautiful property tucked into the jungle. There was plenty of wildlife in and around the property at all times of the day. Would stay here again.
Comment from Hotel Management
14 Mar 2023 by Diego, Hotel Management
Hello dear Jonathan, what a joy to know that you enjoy our facilities surrounded by nature, accompanied by incredible wildlife.We hope you can visit us in the future to continue enjoying the magical cloud forest of MonteverdePura vidaDiego Montero
