Ratings based on 971 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
Very beautiful place will definitely come back
Comment from Hotel Management
15 Jun 2024 by Wyndham reservaciones, Hotel Management
Good afternoon. We're really glad you enjoyed your stay. We hope to have you back soon!
by A verified traveler
Posted 11 Jun 2024
It’s not good when it’s raining with thunder and lightning and the power goes off like 7 times. Come on your a Wyndam hotel and you dont have a good backup generator???? Also, the ac in the rooms don’t work very good. If it wasn’t close to stores and restaurants I wouldn’t stay here.
by A verified traveler
Posted 29 May 2024
Paid for deluxe room but room was run down, had broken things (towel holder, lock)
by A verified traveler from Arlington
Posted 28 May 2024
We had a problem with the staff after checking in. They knocked on our door twice. First time was to ask about the air condition. We didn’t report any issues. Staff member had the wrong room. Second time unknown, again, had wrong room. Last night of our stay, the valet was missing from his position and we had to get front desk to take care of the car.
Comment from Hotel Management
28 May 2024 by Wyndham reservaciones, Hotel Management
Good afternoon Mr. Gil. We're really sorry about this. We are reviewing this issue with our maintenance team. Also the issue with our valet.
by A verified traveler
Posted 27 May 2024
My air conditioner was not working and still let me there one whole day before they changed me to another room
by A verified traveler
Posted 26 May 2024
It’s clean everybody so nice
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
15 Jun 2024 by Wyndham reservaciones, Hotel Management
Buenas tardes. Nos alegra que haya tenido una excelente estadia. ¡Esperamos regrese pronto!
by A verified traveler
Posted 17 May 2024
The room was very good cleaned, quiet and confi
Comment from Hotel Management
12 Jun 2024 by Wyndham reservaciones, Hotel Management
Thank you for your response. We are glad you enjoyed your stay with us. We hope to have you back soon!
by A verified traveler
Posted 5 May 2024
Poor customer service, no towels in the room and not what we expected based on the reviews.
Comment from Hotel Management
19 May 2024 by Wyndham reservaciones, Hotel Management
Good afternoon Ms. Veronica. We apologize for the bad experience you had to go through, I assure that we will verify this so it doesnt happen again.
by A verified traveler
Posted 4 May 2024
Air conditioning in room didnt work despite attempts to fix. Was not offered alternative room. Room was 26 celcius, 100 degrees f outside
Comment from Hotel Management
20 May 2024 by Wyndham reservaciones, Hotel Management
Good afternoon Mr. Patrick. We're really sorry for this. I will speak to the front desk team, so it doesn't happen again. Because they should've moved you to a different room.
