Ratings based on 527 Verified Reviews

3.7 out of 5
100% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 28 May 2024
It is a clean, safe hotel and easy access.
5 out of 5
by A verified traveler

Posted 22 Apr 2024
Great place to stay.
1 out of 5
by A verified traveler

Posted 14 Apr 2024
The room smelled like sewer and bathroom had no toilet seat. Had to book Holiday Inn last minute because it was unbearable.
3 out of 5
by A verified traveler

Posted 18 Mar 2024
proximity and walkung distance
Comment from Hotel Management
27 Mar 2024 by Victor Alanis General manager, Hotel Management
We hope our location has been useful, greetings
4 out of 5
by A verified traveler from Saltillo

Posted 29 Jan 2024
good Hotel! price-service relation is good.
Comment from Hotel Management
27 Mar 2024 by Victor Alanis General manager, Hotel Management
It's a pleasure to have met your needs, we hope to see you soon
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 9 Jan 2024
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 14 Dec 2023
1 out of 5
by A verified traveler

Posted 27 Nov 2023
1. Initial assigned room had problem with the door lock. Door lock did not work. Had to notify the staff to program it. Went out and after I returned to the room the key did not open the door and the key had to be reprogrammed. 2. Toilet was clogged since day 1. Did not realize it until Water came out from bottom part of toilet. Notify the staff, after returning to the room at night I discovered the room was exactly as I left it, with toilet water on floor and room was not cleaned by staff. Notified the staff for second time and they applied caulk to the toilet. No room cleaning service was available at night. The staff provided new towels. Next day informed staff again and they confirmed the toilet was clogged and it required major repairs. A new room was provided based on vacancy it took about 1 1/2 hours for new room.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 24 Nov 2023
2 out of 5
by A verified traveler

Not very clean

Posted 20 Nov 2023 on Hotels
The hotel was dirty since day one. No one cleaned the floor during the days we stayed there.
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