Ratings based on 1,489 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Good location
Comment from Hotel Management
17 Jun 2024 by Dolores Flores - General Manager , Hotel Management
Dear Mr. Rao, we appreciate your valuable review.We are sorry that his stay was not what he expected, we sincerely apologize for any inconvenience.We hope you give us the opportunity to host you again and make up for this experience.
by A verified traveler
Posted 15 Jun 2024
Comment from Hotel Management
16 Jun 2024 by Dolores Flores - Dirección General., Hotel Management
Estimado Sr. Rogelio, agradecemos su valiosa reseña.Nos alegra que haya tenido una gran estancia, estamos a sus órdenes.Gracias por hospedarse en Krystal Monterrey.
by A verified traveler
Posted 14 Jun 2024
Room only for one night, room suite, restaurant near the hotel, it is a safe place, I recommend it is an option for the city park is very close
Comment from Hotel Management
14 Jun 2024 by Dolores Flores - General Manager., Hotel Management
Dear Mr. Santiago, we appreciate your valuable review.We are happy to know that he had a great stay and that our location was to you liking.We hope to see you soon, thank you for staying at Krystal Monterrey
by A verified traveler
Posted 12 Jun 2024
This is a fantastic place to stay in the heart of Monterrey. The staff is incredibly friendly and helpful. They went above and beyond when we had a medical emergency by calling for emergency assistance without any charges. The location is highly popular with plenty of nearby activities, including restaurants, museums, and bars.
Comment from Hotel Management
13 Jun 2024 by Dolores Flores - General Manager , Hotel Management
Dear Mr. Leonel, we appreciate your valuable review and comments.We are happy to know that you liked our location and the attention of our collaborators. We want our guests to feel at home and have a great experience.We hope to continue being your hosts in the near future.Thank you for staying at Krystal Monterrey.
by A verified traveler
Posted 11 Jun 2024
Safe and clean place to stay
Comment from Hotel Management
11 Jun 2024 by Dolores Flores - General Manager , Hotel Management
Dear Mr. Chávez, we appreciate your valuable review.We are glad to know that you had a good stay and that you liked our facilities.We hope to continue hosting you in the future.Thank you for staying at Krystal Monterrey.
by A verified traveler from Brownsville
Posted 11 Jun 2024
The hotel itself is nice, BUT to our luck we got locked out of our own room for over an hour at night.. until front desk finally decided to provide us with another room for the night meanwhile they got our original room open.
Comment from Hotel Management
11 Jun 2024 by Dolores Flores - General Manager , Hotel Management
Dear Miss. Bonila, we appreciate your valuable review and comments.We are sorry for what happened during your stay, it is not at all the type of experience we want for our guests, I sincerely apologize.Please be assured that we will review this with the departments involved to prevent it from happening again.We hope you give us another opportunity to surprise you, we are at your service.Sinceresly.
by A verified traveler
Posted 11 Jun 2024
The access door has difficulty opening. the sink faucet is leaking water
Comment from Hotel Management
12 Jun 2024 by Dolores Flores - General Manager , Hotel Management
Dear Mr. Rebollar, we appreciate your valuable review and comments.We are happy to know that you had a good stay, although we regret the details in your room, rest assured that we are already working on them, to prevent it from happening again.We hope to continue hosting you.Thank you for staying at Krystal Monterrey.
by A verified traveler
Posted 10 Jun 2024
Great place we loved it
Comment from Hotel Management
11 Jun 2024 by Dolores Flores - General Manager , Hotel Management
Dear Mr. De Leon, we appreciate the time you have given us to leave us your valuable review.We are glad to know that you had a good stay and that you liked our facilities.We hope to continue being your hosts, this is your home.
by A verified traveler
Posted 9 Jun 2024
Air conditioning not working properly, had to request room change to a cooler one. Towels and sheets were old and looked almost grayish when they are supposed to be white.
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Comment from Hotel Management
10 Jun 2024 by Dolores Flores - General Manager., Hotel Management
Dear Ms. Gonzalez, we appreciate your valuable review. We regret the inconvenience during your stay, we sincerely apologize for what happened.This is not the experience we want for our guests, so we hope you give us another opportunity to enjoy her stay with us.We hope to see you soon.
by A verified traveler
Posted 9 Jun 2024
Its lovely
Comment from Hotel Management
9 Jun 2024 by Dolores Flores - General Manager., Hotel Management
Dear Miss. Laurie, we appreciate your valuable evaluation.We are glad you had a great stay, we hope to continue hosting you.Thank you for staying at Krystal Monterrey.
