Ratings based on 623 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
I liked it
They have a fridge and kitchen area but I couldn't found the coffee maker anywhere
Its nice for a night before a flight
Just sleep, shower and keep going
The hotel seems old and not very well kept
Comment from Hotel Management
30 May 2024 by Extended Suites Monterrey, Hotel Management
Estimado huéspedMuchas gracias por su valiosa retroalimentación Gracias por su visita Reciba saludos cordiales
by A verified traveler from houston
Posted 29 May 2024
No towels you have to trade them, they will only change sheets if you stay over 7 days, no shampoo, no soap
Pool need to be clean all around the tiles
Comment from Hotel Management
29 May 2024 by Equipo Extended Suites Monterrey, Hotel Management
Estimado Huésped Muchas gracias por su retroalimentación, sus comentarios son muy valiosos para nosotros Reciba Saludos
by A verified traveler from ORANGE PARK
Posted 17 May 2024
Was expecting a better choice. They stated that they have Airport transportation, which they didnt.
Comment from Hotel Management
17 May 2024 by Extended Suites Monterrey, Hotel Management
Estimado huésped, reciba un cordial saludoLe comento que en Extended Suites no contamos con transportación, me puede por favor indicar si lo leyó en alguna plataforma, esto con la finalidad de verificarlo ya que esta cadena nunca ha contado con ese servicio Muchas gracias por su atención y seguimos a sus órdenes
by A verified traveler
Posted 6 May 2024
Clean
Comment from Hotel Management
7 May 2024 by Atención al huésped, Hotel Management
Dear José, We greatly appreciate the time to write to us, your comments allow us to continue to have continuous improvement as well as to learn about your experience during your stay. We hope to have the opportunity to welcome you back to your Extended Suites home. Best regards.
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
2 May 2024 by Equipo Extended Suites Monterrey, Hotel Management
Muchas gracias por su retroalimentación, lo esperamos pronto será un placer atenderle Saludos cordiales
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
16 May 2024 by Atención al huésped, Hotel Management
Apreciable Lusbin, Agradecemos mucho el tiempo para valorarnos. Su valoración nos permite conocer que tan grata ha sido su estancia. Si desea compartir algún comentario relacionado a su valoración, la puede hacer llegar al correo de: direccion@extendedsuites.com.mx donde daremos la atención y seguimiento que usted se merece, además de que nos permite detectar áreas por mejorar.Será un placer atenderle nuevamente en esta su casa Extended Suites. Reciba un cordial saludo¡Le deseamos un Excelente día!
by A verified traveler
Posted 18 Apr 2024
Comment from Hotel Management
8 May 2024 by Equipo Extended Suites Monterrey, Hotel Management
Estimado huésped, muchas gracias por su retroalimentación.Esperamos poder atenderle muy pronto, será un placer atenderleReciba saludos cordiales
by A verified traveler
Posted 10 Apr 2024
Hidden place, terrible room conditions, over used and lack of maintenance
Comment from Hotel Management
12 Apr 2024 by Atención al huésped, Hotel Management
Dear Francisco, We greatly appreciate the time to write to us, your comments allow us to continue to have continuous improvement as well as to learn about your experience during your stay. We hope to have the opportunity to welcome you back to your Extended Suites home. Best regards.
by A verified traveler
Posted 20 Mar 2024
Functional, but basic
Comment from Hotel Management
20 Mar 2024 by Atención al huésped, Hotel Management
Dear Chuck, We greatly appreciate the time to write to us, your comments allow us to continue to have continuous improvement as well as to learn about your experience during your stay. We hope to have the opportunity to welcome you back to your Extended Suites home. Best regards.
by A verified traveler
Posted 6 Feb 2024
Comment from Hotel Management
20 Mar 2024 by Atención al huésped, Hotel Management
Apreciable Javier Vázquez, Agradecemos mucho el tiempo para valorarnos. Su valoración nos permite conocer que tan grata ha sido su estancia. Si desea compartir algún comentario relacionado a su valoración, la puede hacer llegar al correo de: direccion@extendedsuites.com.mx donde daremos la atención y seguimiento que usted se merece, además de que nos permite detectar áreas por mejorar.Será un placer atenderlo nuevamente en esta su casa Extended Suites. Saludos cordiales.¡Excelente día!
