Ratings based on 941 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Es buen hotel
Comment from Hotel Management
14 Jun 2024 by Álvaro Vázquez, Director General, Hotel Management
Estimado huésped le agradecemos sus comentarios y preferencia, esperamos tener la oportunidad de atenderle pronto.Reciba un cordial saludo.
by A verified traveler
Posted 10 Jun 2024
Great location
Comment from Hotel Management
14 Jun 2024 by Álvaro Vázquez, Director General, Hotel Management
Estimada huésped gracias por responder nuestra encuesta, su opinión siempre es muy importante para nosotros.Reciba un cordial saludo
by A verified traveler
Posted 6 Jun 2024
Great place to stay. I strongly recommend for your next day visit.
Comment from Hotel Management
14 Jun 2024 by Álvaro Vázquez, General Manager, Hotel Management
Dear guest, on behalf of all the staff we apreciate your comments, looking foward on seeing you on your next visit to the city.Regards
by A verified traveler
Posted 5 Jun 2024
Nice
Comment from Hotel Management
5 Jun 2024 by Álvaro Vázquez, Director General, Hotel Management
Estimado huésped le agradecemos sus comentarios y esperamos recibirle pronto nuevamente.Saludos Cordiales
by A verified traveler from SAN YSIDRO
Posted 2 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Álvaro Vázquez, Director General, Hotel Management
Estimado huésped le agradecemos sus comentarios y preferencia, esperamos tener la oportunidad de atenderle pronto.Reciba un cordial saludo.
by A verified traveler
Posted 1 Jun 2024
The hotels A/C was not working and when we asked at checkin about the warmness in the lobby they stated that they had issues but it was resolved. Not true we had to change hotels since the A/C was not fixed and was very hot and humid in the hotel as our room. They were not very communicative about the issue. Disappointed with this hotel.
Comment from Hotel Management
4 Jun 2024 by Álvaro Vázquez, General Manager, Hotel Management
Dear guest, please accept our sincere apology for the inconvenience caused by the operation of the air conditioning. Our technicians were working to solve it and unfortunately during your stay the problem was not fixed.I would like to tell you that the problem has now been solved and we will be very careful so that a similar situation does not happen again. I hope you give us your trust and preference again to have the pleasure of serving you personally.Receive a cordial greeting
by A verified traveler
Posted 30 May 2024
When we got there they told us that the A/C not working so they send us to a different hotel
They did not offer me any incentives so we downgraded to a different hotel
by A verified traveler from CUAUHTEMOC
Posted 30 May 2024
Clean
Friendly staff
Comment from Hotel Management
31 May 2024 by Álvaro Vázquez, Director General, Hotel Management
Dear guest, on behalf of all the staff we apreciate your comments, looking foward on seeing you on your next visit to the city.Regards
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
18 Jun 2024 by Álvaro Vázquez, Director General, Hotel Management
Estimado Huésped le agradecemos su evaluación sobre nuestros servicios y preferencia, lo esperamos en su próxima visita a la ciudad.Saludos Cordiales
by A verified traveler from Spring
Posted 24 May 2024
Excellent hotel for business or shopping.
Comment from Hotel Management
31 May 2024 by Álvaro Vázquez, General Manager, Hotel Management
Dear guest, on behalf of all the staff we apreciate your comments, looking foward on seeing you on your next visit to the city.Regards
