Ratings based on 992 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
Modern, stylish and clean, but lack of noise proof on window and no heater working, mattress too soft sagging that resuled in back pain.
Comment from Hotel Management
29 Apr 2024 by Senior Rooms Operations Manager, Hotel Management
Dear Brad, Thank you for sharing your feedback regarding your recent stay at Monterey Marriott. We sincerely apologize for the inconvenience you encountered with your room, especially with the HVAC system. Your comfort is of utmost importance to us, and we regret not meeting your expectations. Please be assured that your comments will be addressed appropriately to enhance the overall guest experience. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back for a much-improved visit.Warmest regards,Blanca ErbenSenior Rooms Operations Manager
by A verified traveler
Posted 22 Apr 2024
Room was clean
Hotel was pleasant
Comment from Hotel Management
22 Apr 2024 by Senior Rooms Operations Manager, Hotel Management
Dear M. Elizabeth, On behalf of our staff, thank you for the excellent review! We are pleased to know how much you loved our beautiful property as well as our refreshing and comfortable accommodations. All of us at the Monterey Marriott look forward to having you visit with us again.Warmest regards,Blanca ErbenSenior Rooms Operations Manager
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Senior Rooms Operation Manager, Hotel Management
Dear Courtney, Thank you for choosing Monterey Marriott. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Warmest regards,Blanca ErbenSenior Rooms Operations Manager
by A verified traveler
Posted 21 Apr 2024
Staff very friendly
Comment from Hotel Management
22 Apr 2024 by Senior Rooms Operations Manager, Hotel Management
Dear Robert, Thank you for being our guest at the Monterey Marriott. We are pleased that we could provide you with a gratifying stay, and we appreciate your kind remarks. Evaluations like these inspire and motivate our team to continue delivering exceptional service. We hope you will choose us every time your travels bring you to Monterey!Warmest regards,Blanca ErbenSenior Rooms Operations Manager
by A verified traveler
Posted 20 Apr 2024
The staff were all super friendly
Comment from Hotel Management
21 Apr 2024 by Senior Rooms Operations Manager, Hotel Management
Dear Jeffrey, Thank you for being our guest at the Monterey Marriott. We are pleased that we could provide you with a gratifying stay, and we appreciate your kind remarks. Evaluations like these inspire and motivate our team to continue delivering exceptional service. We hope you will choose us every time your travels bring you to Monterey!Warmest regards,Blanca ErbenSenior Rooms Operations Manager
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
16 Apr 2024 by Senior Rooms Operations Manager, Hotel Management
Dear Larisa, Thank you for your excellent rating of Monterey Marriott. We are thrilled to hear that you had an enjoyable experience during your stay. It was a pleasure to accommodate you, and we look forward to welcoming you back again soon.Warmest regards, Blanca Erben, Senior Rooms Operations Manager
by A verified traveler
Posted 12 Apr 2024
Great location and wonderful hotel
Comment from Hotel Management
13 Apr 2024 by Senior Rooms Operation Manager, Hotel Management
Dear Luis, Thank you for choosing the Monterey Marriott during your visit to our city. We appreciate you sharing how much you enjoyed our location in downtown close to Monterey's prime attractions, shops, and restaurants. We are also glad you liked our well-kept property. Thank you again for the kind remarks, and we hope you will stay with us on your future visit to our area.Warmest regards,Blanca ErbenSenior Rooms Operations Manager
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Senior Rooms Operation Manager, Hotel Management
Dear Shokofeh, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we do not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Warmest regards,Blanca ErbenSenior Rooms Operations Manager
by A verified traveler
Posted 9 Apr 2024
Love the customer service
Comment from Hotel Management
10 Apr 2024 by Senior Rooms Operation Manager, Hotel Management
Dear Elizabeth, It was a pleasure to welcome you to the Monterey Marriott! Thank you for mentioning how much you enjoyed our hospitality. Our friendly and knowledgeable staff work hard to ensure our guests' expectations are exceeded from check-in through check-out. We loved serving you, and we hope to see you soon.Warmest regards,Blanca ErbenSenior Rooms Operations Manager
by A verified traveler
Posted 4 Apr 2024
The AC in our room wasn’t working so we couldn’t sleep well it was really stuffy inside .
Comment from Hotel Management
17 Apr 2024 by Senior Rooms Operations Manager, Hotel Management
Dear Yanina, Thank you for posting a review of your visit to our hotel. We apologize for the inconvenience you experienced with the AC in your room. Your comfort is our priority, and we regret that this issue affected your sleep. While we know this cannot change your recent experience with us, please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. We are grateful for all of your feedback and hope you will return for the flawless stay you deserve.Warmest regards,Blanca Erben,Senior Rooms Operations Manager
