Ratings based on 978 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
1 May 2024 by Hilton Garden Inn, Monterey CA, Hotel Management
We Thank you for your feedback and Thank you for staying with us.
by A verified traveler
Posted 30 Apr 2024
Convenient location for an overnight stop in Monterey. The staff were friendly and the room was clean and comfortable. We really enjoyed the pool and hot tub, as well as the hotel bar!
Comment from Hotel Management
30 Apr 2024 by Hilton Garden Inn, Monterey CA, Hotel Management
We Thank you for your feedback and Thank you for staying with us.
by A verified traveler
Posted 29 Apr 2024
Property is nice. Didnt have the room i wanted ready for my 4 o clock check in due to lack of staff. Had to switch to a double bed. Then had neighbors complain about noise at 9 pm.. 10 pm is when quite times starts so i didnt think a call from the office was warrented
Comment from Hotel Management
29 Apr 2024 by Marion, Hotel Management
Thank you for taking the time to fill out the survey. I am sorry to read that you did not enjoy your stay. I appreciate your feedback and will share with the staff.
by A verified traveler
Posted 29 Apr 2024
Staff was horrible!!!! Very rude and grouchy. Amy and ranji we’re the most unprofessional customer service reps I ever encountered.
Comment from Hotel Management
29 Apr 2024 by Hilton Garden Inn, Monterey CA, Hotel Management
I do apologize for our agents unprofessional service, we will definately address it with them. We Thank you for your feedback and We Thank you for staying with us.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Hilton Garden Inn, Monterey CA, Hotel Management
We Thank you for your feedback and Thank you for staying with us.
by A verified traveler
Posted 27 Apr 2024
Nice place to stay
Comment from Hotel Management
28 Apr 2024 by Hilton Garden Inn Monterey, Hotel Management
Thank you for your review. We are delighted that you enjoyed staying with us.
by A verified traveler
Posted 26 Apr 2024
It’s a very clean and minimalist hotel. Stayed here with a toddler and it was very safe and in a quiet location.
Comment from Hotel Management
26 Apr 2024 by Marion, Hotel Management
Hello,We are delighted that you enjoyed your stay. We appreciate you staying with us .
by A verified traveler
Posted 20 Apr 2024
Good place,
Comment from Hotel Management
20 Apr 2024 by Hilton Garden Inn Monterey, Hotel Management
Thank you for your review that we really valued. Looking forward to welcome you back.
by A verified traveler
Posted 14 Apr 2024
The property itself was nice except there is no coffee shop or restaurant to sit down in until 5 so we had to go elsewhere to eat. The room was clean but lacked adequate lighting. Fumbling around in the dark after sunrise was the norm. Bring a lantern. One thing that is tough is if you are elderly you must move all bags yourself. You start at the underground parking, go to the elevator and haul your stuff to your room. For the younger generation, it's not a big deal.
Comment from Hotel Management
15 Apr 2024 by Hilton Garden Inn, Monterey CA, Hotel Management
We Thank you for your feedback and Thank you for staying with us.
by A verified traveler
Posted 13 Apr 2024
The beds were comfy. The pool and sitting options around the pool area were excellent. The hotel was clean, everything was nice. I am irritated by the fact that they charge $19 for parking. It’s not in a major city and even in SF we got free parking. The parking added 60 dollars to our bill.
Comment from Hotel Management
14 Apr 2024 by Hilton Garden Inn, Monterey CA, Hotel Management
We Thank you for your feedback and Thank you for staying with us.
