Ratings based on 992 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Had a nice vacation
Comment from Hotel Management
3 Jun 2024 by Jodian Bucknor, Hotel Management
Hi Kristopher, We are delighted you had an amazing time with us and we hope you already considering to visit us again. Regards,
by A verified traveler from New Hyde Park
Posted 30 May 2024
Great!
Comment from Hotel Management
30 May 2024 by Jodian Bucknor, Hotel Management
Hi Praveen, Thank you for the great review from your recent stay with us. We are delighted you had an amazing stay with us. We look forward in welcoming you home soon. Regards,
by A verified traveler from LITTLE NECK
Posted 28 May 2024
Great time and Enjoy my stays
Comment from Hotel Management
29 May 2024 by Jodian Bucknor, Hotel Management
Hi Tak Fai, Thank you for your recent feedback. We are happy you had an amazing time with us and hope you will visit us again soon.Regards,
by A verified traveler
Posted 27 May 2024
Love the ocean. Hospitality was out of world
Comment from Hotel Management
28 May 2024 by Jodian Bucknor, Hotel Management
Hi Charles, We are delighted for your recent review. We pride ourselves in maintaining and improving our services. We hope you will visit us soon. Regards,
by A verified traveler
Posted 21 May 2024
Overall pleased
Comment from Hotel Management
22 May 2024 by Jodian Bucknor, Hotel Management
Hi Maurice, We are delighted you had a lovely stay with us and i hope this deems you visit us back soon. We are looking forward to it. Regards,
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
22 May 2024 by Jodian Bucknor, Hotel Management
Hi Shawnkitta,We are happy you had an excellent stay with us. We hope you will visit us soon. Regards.
by A verified traveler
Posted 20 May 2024
Perfect trip
Comment from Hotel Management
20 May 2024 by Jodian Bucknor, Hotel Management
Hi James Pernell, We are thrilled about your recent stay review with us. We are happy you had an amazing time and we look forward in welcoming you back soon. Regards,
by A verified traveler
Posted 18 May 2024
The property was quiet and relaxing. The beach was beautiful. But the food and service were not on par with other Secrets resorts I have visited. I have been to Secrets Akumal and Secrets Cap Cana. Those resorts were more modern. The food was consistently good and the service was much better. I don't know that I would return to Secrets St. James.
Comment from Hotel Management
20 May 2024 by Jodian Bucknor, Hotel Management
Hi Keri C, Thank you for your review, we truly appreciate it and we do apologize for where we lacked in providing true service to you. Regards,
by A verified traveler
Posted 14 May 2024
An amazing stay, food at this resort (and especially the connected breathless resort) was top-class, and all the staff were friendly and helpful!
Comment from Hotel Management
14 May 2024 by Jodian Bucknor, Hotel Management
Hi Howard, We are delighted you had an amazing time with us with your entire stay. We eagerly await you to visit us again soon. Regards,
by A verified traveler
Posted 14 May 2024
Staff was great especially Dane the butler. Shane was also great at check in. The young men working at the jerk hut were very rude
Comment from Hotel Management
14 May 2024 by Jodian Bucknor, Hotel Management
Hi Corita, Thank you for your recent review. We are happy you had a lovely time with us and sorry for the few mishaps you encountered. We hope you will afford us the opportunity again to host you soon. Regards,
