Ratings based on 1,217 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Todo muy bien pase un tiempo agradable y sobretodo seguro
by A verified traveler
Posted 6 Jun 2024
The grounds were lush and beautiful. I observed constant care of all of the property. Restaurants had wonderful service and the food was delicious!
Comment from Hotel Management
7 Jun 2024 by Leontasháe, Hotel Management
Hello Susan, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the lush and beautiful grounds along with the quality of service and food offered at our restaurants. Your kind words are truly appreciated.We look forward to welcoming you back in the future.
by A verified traveler
Posted 4 Jun 2024
Great place to relax and enjoy a beautiful vacation destination.
Comment from Hotel Management
5 Jun 2024 by Leontasháe, Hotel Management
Hello Ebony, thank you for choosing Jewel Grande Montego Bay Resort and Spa as your vacation destination. We are delighted to hear that you found our resort to be a great spot for relaxation and enjoyment. Your satisfaction is our top priority, and we look forward to welcoming you back in the future. If there is anything else we can do to enhance your experience, please do not hesitate to let us know. Thank you again for choosing us for your getaway. Best regards!
by A verified traveler
Posted 4 Jun 2024
The property has a good private beach area. The cuisine and food options are plenty. The service is great. They have photographers for hire, fun activities every day and excellent lady to help with your excursion bookings. We had a butler service so it made things really comfortable. They sent us treats everyday to our suite. I only wish that the alcohol offered was of better quality and variety; too many sugary drinks and the complimentary wines are not good.
Comment from Hotel Management
5 Jun 2024 by Leontasháe , Hotel Management
Hello Shawn, thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our private beach area, the variety of cuisine options, and the excellent service provided by our staff. It's wonderful that you found the photographers, daily activities, and excursion booking assistance helpful during your stay.We are sorry to hear that you were not completely satisfied with the alcohol selection. Your feedback is important to us, and we will consider this as we strive to improve our offerings for future guests.We appreciate your kind words regarding the butler service and treats sent to your suite daily. We hope to have the opportunity to welcome you back in the future and provide an even better experience.Thank you once again for choosing our property for your stay. Best regards!
by A verified traveler
Posted 3 Jun 2024
Dontkkkk Poo Poo Poo l Poo Poo look op iiil
Comment from Hotel Management
4 Jun 2024 by Leontasháe, Hotel Management
Hello Tanya, thank you for taking the time to leave a 5-star rating. We are thrilled to know that you had an exceptional experience at our resort. Your feedback is greatly appreciated and we look forward to serving you again in the future. Best regards!
by A verified traveler from Pittsburg
Posted 1 Jun 2024
AC did not work well, pool with the only pool bar closed down twice while we were there, and were out of several things while we were there like bananas for drinks, spinach at juice bar, French vanilla flavoring for coffee, etc
Comment from Hotel Management
4 Jun 2024 by Leontasháe, Hotel Management
Hello Jacqueline, thank you for taking the time to provide us with your feedback. We sincerely apologize for falling short of your expectations. We have taken note of the issues with the AC and pool bar, and we are actively working to address these concerns to ensure a more enjoyable experience for our guests in the future.We understand how important it is to have all amenities and supplies available, and we regret that we fell short in this aspect during your visit. Rest assured that we will be reviewing our inventory management processes to prevent similar occurrences from happening again.We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back in the future for a much-improved experience. Warmest regards!
by A verified traveler
Posted 30 May 2024
Property needs to be updated, more seafoods offer because all around with coastline. More staffs need to be under supervision and retraining. This is a beautiful place I don’t want to see it go down
Comment from Hotel Management
4 Jun 2024 by Leontasháe, Hotel Management
Hello Jason, thank you for taking the time to provide us with your feedback. We appreciate your input and take your concerns seriously. We understand the importance of keeping our property updated and will be looking into further ways to improve our facilities.We also acknowledge your suggestion for a wider seafood offering. Rest assured, we will review our menu options to better cater to our guests' preferences.In regards to staffing, we are committed to providing exceptional service and will address any issues with supervision and retraining as needed.We share your sentiment in wanting to maintain the beauty of our establishment, and we are dedicated to making the necessary improvements.Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Best regards!
by A verified traveler from Reading
Posted 30 May 2024
Comment from Hotel Management
4 Jun 2024 by Leontasháe, Hotel Management
Hello Melissa, thank you for taking the time to provide feedback on your recent experience with us. We appreciate your honest feedback and are always looking for ways to improve our services.We have noted your rating of 3 out of 5 and would like to understand more about what aspects of your experience may have led to this rating. Your feedback is important to us, and we strive to ensure that all our customers have a positive experience with us.If there are any specific areas where you feel we could improve or if you have any suggestions for how we can better serve you in the future, please do not hesitate to reach out to us. Your satisfaction is our top priority, and we want to make sure that we address any concerns you may have.Thank you again for choosing Jewel Grande Montego Bay Resort and Spa, we look forward to serving you better in the future. Best regards!
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
4 Jun 2024 by Leontasháe, Hotel Management
Hello Robin, thank you for taking the time to leave us a five-star review. We are thrilled to hear that you had a positive experience at our "Jewel." Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.Thank you for choosing Jewel Grande Montego Bay Resort and Spa. We look forward to serving you again in the future. Best regards!
by A verified traveler
Posted 29 May 2024
The staff at the restaurant are rude and disrespectful.
Comment from Hotel Management
29 May 2024 by Jewel Grande Montego Bay Resort & Spa, Hotel Management
Hello Inessa, The Jewel Grande Resort & Spa thanks you for your review, we are truly grateful. We are delighted knowing that you enjoyed your overall stay with us and that you were able to receive the excellent service delivered by our superb associates. We want to apologize as well for any instance that may have dampened your vacation experience. This is in no way a true reflection of the Jewel Grande standard of service. Again, thank you for choosing to spend your vacation with us and we hope to have the pleasure of hosting you on your future vacations.
