Ratings based on 1,208 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
Property needs to be updated, more seafoods offer because all around with coastline. More staffs need to be under supervision and retraining. This is a beautiful place I don’t want to see it go down
by A verified traveler from Reading
Posted 30 May 2024
by A verified traveler
Posted 29 May 2024
by A verified traveler
Posted 29 May 2024
The staff at the restaurant are rude and disrespectful.
Comment from Hotel Management
29 May 2024 by Jewel Grande Montego Bay Resort & Spa, Hotel Management
Hello Inessa, The Jewel Grande Resort & Spa thanks you for your review, we are truly grateful. We are delighted knowing that you enjoyed your overall stay with us and that you were able to receive the excellent service delivered by our superb associates. We want to apologize as well for any instance that may have dampened your vacation experience. This is in no way a true reflection of the Jewel Grande standard of service. Again, thank you for choosing to spend your vacation with us and we hope to have the pleasure of hosting you on your future vacations.
by A verified traveler
Posted 28 May 2024
Nice property but some wear and tear. We were in the sentry building which was the newest building and there was issues with the tub being chipped and painting discoloration. The sliding door was super hard to close and created a whistling sound. While there the AC went out in our room and when asked to be fixed maintenance came in and said give it 30 mins to an hour. It never cooled down and the AC never came up even after being asked to switch rooms. The staff was pleasant upon arrival and around the resort. The food was amazing but where our room was they blasted music all night which was frustrating. Beach sports was awesome and the staff at the spa was great!
Comment from Hotel Management
29 May 2024 by Jewel Grande Montego Bay Resort & Spa, Hotel Management
Hello Ashley, We are very glad to know you were pleased with your overall stay. We would also like to use this opportunity to apologize for the inconveniences you have expressed in your review during your stay and we would like to assure you that this is in no way the standard of services and amenities we would normally extend. Your feedback is essential in our effort to improve our service standards and is greatly appreciated. Your comments have been shared with the appropriate departments so that they may be addressed for improvement.We look forward to hosting your family for future vacations so you can experience the Grande services our team displays.Thank you for choosing Jewel Grande Montego Bay Resort and Spa!
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
29 May 2024 by Jewel Grande Montego Bay Resort & Spa, Hotel Management
Hello TPring, The Jewel Grande Resort & Spa thanks you for your review, we are truly grateful. We are delighted knowing that you enjoyed your overall stay, and we hope to have the pleasure of hosting you on your future vacations.
by A verified traveler
Posted 27 May 2024
Loved it will definitely book again
Comment from Hotel Management
29 May 2024 by Jewel Grande Montego Bay Resort & Spa, Hotel Management
Hello Ameena, thank you for your 5 out of 5 review, we are truly grateful. Thank you for choosing to spend your vacation with us and we hope to have the pleasure of hosting you on your future vacations.
by A verified traveler
Posted 27 May 2024
This is my 4th time in Jamaica but first at Jewel Grande. This place met every expectation and then exceeded some. If staying in the Montego Bay Area I will not be staying anywhere else moving forward. Thank you for an amazing stay!
Comment from Hotel Management
29 May 2024 by Jewel Grande Montego Bay Resort & Spa, Hotel Management
Hello Kristen, The Jewel Grande Resort & Spa thanks you for your review, we are truly grateful. We are delighted knowing that you enjoyed your 4th stay with us and that you were able to receive the excellent service delivered by our superb associates yet again. We are truly looking forward to hosting you for future vacations.
by A verified traveler
Posted 27 May 2024
I had my 10th anniversary at the Jewel Hotel.
Tameka set up a fantastic room and dinner for me. The dinner was by the ocean with a personal chef. Will be back
Comment from Hotel Management
27 May 2024 by Jewel Grande Montego Bay Resort & Spa, Hotel Management
Hello David, thank you for choosing to spend such a milestone occasion with us. We are thrilled to know that all aspects of your stay lived up to your expectations and that we could suitably cater to your needs. It was our delight to host your stay, and we hope to welcome you back soon on your 11th anniversary and many more. Warmest regards!
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by Jewel Grande Montego Bay Resort & Spa, Hotel Management
Hello Alexis, your feedback is essential in our effort to improve our service standards. We want to apologize as well for any instance that may have dampened your vacation experience with us; this is in no way a true reflection of the Jewel Grande standard of service. Thank you for choosing to stay with us and we look forward to hosting your family for future vacations so you can experience the Grande services our team displays.
