Ratings based on 996 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
The spa treatment was excellent. The great hall and rooms are warm and inviting and the grounds are lovely. The staff are professional and welcoming.
by A verified traveler
Posted 2 Apr 2024
We were kept waiting to check into our room until around 5pm. When we asked for S’mores for the campfire it took a very long time to get them, and honestly for $20 it was a tiny amount. The bottles of body lotion etc were almost empty or completely empty. And some of the passageways had a rundown look to them. When we went to the pool, the attendants didn’t even look up when I asked them a question. To be fair they were eating lunch so maybe they were on break, but they were sitting at the desk so it was not clear. Also the large amount of mountain bikers made walking around the grounds especially to and from the parking lot chaotic and a little unsafe even when trying to cross at the cross paths. Overall it was a lackluster and disappointing experience where we had high hopes especially due to the price point and reputation of the hotel and chain. The surrounding town and restaurants were lovely as well as Parc omega, and the grounds were very pretty!
Comment from Hotel Management
4 Apr 2024 by Marine, Hotel Management
Dear Mary,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and disappointment you experienced during your stay. Your comments are valuable to us as they help us identify areas for improvement.We regret any delay you encountered during the check-in process and the wait for S'mores. Rest assured, we will review our procedures to ensure timely service in the future. Additionally, we apologize for the condition of the amenities in your room and the lack of attention from our pool attendants. We will address these issues with our housekeeping and staff training teams to prevent recurrence.Regarding the congestion caused by mountain bikers, we understand your concerns and will explore ways to better manage the flow of traffic on our grounds to ensure the safety and comfort of all guests.We appreciate your kind words about the surrounding town, restaurants, Parc Omega, and the beauty of our grounds. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future to provide the exceptional experience you deserve.Please feel free to contact us directly if there is anything else we can assist you with.Warm regards,
by A verified traveler
Posted 1 Apr 2024
Great facility, service and location
Comment from Hotel Management
1 Apr 2024 by Vincent, Hotel Management
Bonjour Fabio,We Thank you for your Positive Review.We hope to Welcome you soon !Merci
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
19 Mar 2024 by Marine, Hotel Management
Merci pour votre excellente note, au plaisir de vous accueillir de nouveau !
by A verified traveler
Posted 17 Mar 2024
We were two moms taking our 11yr old daughters for some relaxation and swimming. The stay was almost perfect. The staff is so welcoming and helpful, the accommodations just as I remember from every other stay there, and the food always delicious. Our only little issues were the tv didn’t work in our room and there were no bathrobes available till late evening. But otherwise it was a blissful trip
Comment from Hotel Management
19 Mar 2024 by Marine, Hotel Management
Dear Madam,We are delighted to hear that you had an almost perfect stay with us and. However, we would like to sincerely apologize for the minor inconveniences you experienced.Your feedback is invaluable to us, and we will take immediate steps to address these issues to ensure an even more enjoyable experience on your next visit. We hope to have the pleasure of welcoming you back soon for a truly flawless stay.Best regards,
by A verified traveler
Posted 15 Mar 2024
Comment from Hotel Management
4 Apr 2024 by Marine, Hotel Management
Sarah,Merci pour votre excellente note, nous espérons vous revoir au Fairmont Le Château Montebello !Bien à vous,
by A verified traveler
Posted 12 Mar 2024
Comment from Hotel Management
13 Mar 2024 by Marine, Hotel Management
Dear Pavna,Thank you for your excellent review, we're thrilled to welcome you back for another stay !
by A verified traveler
Posted 9 Mar 2024
The service was excellent. A big shout out to Gregoire. He went above and beyond.
Comment from Hotel Management
11 Mar 2024 by Marine, Hotel Management
Dear Murray,Thank you for your kind words! We're thrilled to hear that you had an excellent experience with our service, and we truly appreciate your shoutout to Gregoire. We pride ourselves on going above and beyond for our guests.We'll be sure to pass along your compliments to Gregoire and the rest of the team. We look forward to welcoming you back for another outstanding stay in the future!Best regards,
by A verified traveler
Posted 3 Mar 2024
Château Montebello is an unique expérience. We were amazed by the beauty and the uniqueness of the hotel. There is a lot of activities that you can make independently of the season.
Comment from Hotel Management
5 Mar 2024 by Marine, Hotel Management
Thank you for sharing your experience! We're thrilled to hear that you were amazed by the beauty and uniqueness of Château Montebello. We take pride in offering a wide range of activities year-round, and we're delighted that you enjoyed them. We hope to welcome you back soon for more unforgettable experiences!
by A verified traveler
Posted 19 Feb 2024
Comment from Hotel Management
2 Mar 2024 by Marine, Hotel Management
Dear Colleen,We're truly sorry to hear that your experience didn't meet your expectations. Please contact us to provide further details about your experience, and I will endeavor to understand what went wrong.Thank you,
